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New Here ,
Apr 28, 2022 Apr 28, 2022

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hi i have this problem. i can't open AE anymore 😞

Doe's anybody can help me to resolve it?

i' ve re-installed the software without previewed preferences but nothing

Schermata 2022-04-28 alle 16.54.26.png

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Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi @cbsee

 

Sorry to know that you're unable to open After Effects. 

We need more details to help you: FAQ: What information should I provide when asking... 

 

Thanks,

Rameez

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New Here ,
May 07, 2022 May 07, 2022

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Dear Rameez

I've cleared all my caches and I've uninstalled the update version, I've watched your video about the crash log file but in the folder  of Library ..adobe support...transport..after effects.. there is only the preview version and i didn't find any other crash report.. and I don't know ...any other suggest?.

Thnks

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New Here ,
Apr 28, 2022 Apr 28, 2022

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Thanks for your helpful,

i have not idea of yours suggests i'm not so expert in this field.

I've update the system and the software from 18.4 to version 22.3.

Make what Peru Bob asks i am not able to do. i'm not a gamer only curious in the graphic world but absolutely not expertize

The info Rameez_Khan asks are in the attachment.. hope what he asked me.

Thanks Dalila

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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quote

 

Make what Peru Bob asks i am not able to do.


By @cbsee

 

Since you have a Mac, you can't change the graphics driver without an operating system change, so ignore my post.

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New Here ,
May 01, 2022 May 01, 2022

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dear Peru Bob,

i'm sorry i will ignore it but the problem remain 😞

so i use AE 2021

 

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New Here ,
May 17, 2022 May 17, 2022

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hey afxers help me ! it's so frustrating no find a resolve answer! pleazzzze

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