For an effective community experience, here are a few things to keep in mind while posting on the community that will help us assist you better.
❶ First, make sure that you use the Search this community area on top to see if a similar topic already exists on the community before posting a new one (It can be a Discussion, a Bug, or a Feature Request).
❷ When you hit the Post to Community button on a community board, you will be in the editing mode that looks like this:
❸ Choose the Conversation Type that you think best describes what you are writing about.
- Discussion: Any topic that is not a bug or an idea is considered a discussion. If you want to know how a feature works or if you want to report an issue, or if you want to start a conversation with other community members, don't be shy: use Discussion as your conversation type.
- Bug: This conversation type empowers you to be our helping hand and report software bugs to our product teams. However, there is a fine line between Discussion & Bug conversation types. A bug is an error, flaw, or fault in an application or system that causes it to produce an incorrect or unexpected result. If you experience this type of scenario, please report it! The best way to do this is to tell us what steps - the more precise the better - to duplicate the problem you're seeing. If you're unsure, then use the Discussion conversation type and work with the Adobe staff & Community Experts to determine whether the problem you're seeing is a bug or a product issue that can be resolved by some troubleshooting.
Note: Not all unexpected/incorrect outcomes are considered software bugs. Sometimes these situations happen due to a system conflict/user error/incompatible hardware etc.
- Idea: If you have a suggestion for a feature you'd like to see implemented or a change to an existing feature, please choose the Idea conversation type before posting. We love getting your ideas and they regularly appear in our products.