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Adobe After Effects window WAY off screen

Community Beginner ,
Mar 14, 2018

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My Adobe After Effects window is way beyond the display. This happens sometimes when I use external displays as well. It also happens in other Adobe programs I run as well. Here's a link to a video of the error in action

https://www.youtube.com/watch?v=x0S4lUDBeHg&feature=youtu.be

The video ends abruptly because lowering the resolution of the screen disrupts quicktime's screen recording.

Sometimes it sorts itself out, but i'm not sure how. I usually have to work in a lower resolution just to get the window to pop into my desktop which is definitely not ideal.

SUPER ANNOYING AND A WASTE OF TIME. NOT COOL.

Hi PaulR,

I had this problem. Frustrating. Try trashing your preferences file. On my MacBook Pro, it's what worked for me. You can file a bug here.

Thanks,
Kevin

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Adobe After Effects window WAY off screen

Community Beginner ,
Mar 14, 2018

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My Adobe After Effects window is way beyond the display. This happens sometimes when I use external displays as well. It also happens in other Adobe programs I run as well. Here's a link to a video of the error in action

https://www.youtube.com/watch?v=x0S4lUDBeHg&feature=youtu.be

The video ends abruptly because lowering the resolution of the screen disrupts quicktime's screen recording.

Sometimes it sorts itself out, but i'm not sure how. I usually have to work in a lower resolution just to get the window to pop into my desktop which is definitely not ideal.

SUPER ANNOYING AND A WASTE OF TIME. NOT COOL.

Hi PaulR,

I had this problem. Frustrating. Try trashing your preferences file. On my MacBook Pro, it's what worked for me. You can file a bug here.

Thanks,
Kevin

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Mar 14, 2018 0
Most Valuable Participant ,
Mar 15, 2018

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I'm not clear what you expect. 6 Desktops? Holy S....! OIf course this will wreak havoc with your avialable hardware resources and things like programs detecting screen sizes and hardware acceleration because those virtual desktops are not bound to physical dimensions. You are not understanding something very fundamental here. Simply don't use this stuff and launch the Adobe programs directly. You haven't provided any useful info beyond your video, anyway. We can't have any clue what Mac this actualyl is just by looking at a recorded screen.

Mylenium

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Mar 15, 2018 0
Community Beginner ,
Mar 15, 2018

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I'm on a 15in Macbook Pro Retina. all of the desktops are the same size/resolution so I don't see why that would cause Adobe programs to stray from the boundaries of the screen. I have one external display set to the same resolution. Sometimes when I unplug from the display, the Adobe window moves beyond the edge of the screen.

Instead of telling me I don't understand something, why not try to actually help instead of being so condescending and belittling.

I removed all of my extra desktops unplugged my external display and launched Premiere. The window still launched beyond the screenScreen Shot 2018-03-15 at 9.21.56 AM.png

Now what wise guy?

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Mar 15, 2018 2
Adobe Employee ,
Mar 19, 2018

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Hi PaulR,

I had this problem. Frustrating. Try trashing your preferences file. On my MacBook Pro, it's what worked for me. You can file a bug here.

Thanks,
Kevin

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Mar 19, 2018 1
Community Beginner ,
Mar 20, 2018

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Thanks! I'll give this a try next time it happens

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Mar 20, 2018 0
Community Beginner ,
Aug 14, 2018

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Hi Kevin,

So I found a really quick solution to this problem, it works for me every time and hopefully it can help others too. I made a little video tutorial:

Adobe After Effects Window Off Screen FIXED (QUICK) - YouTube

Try it next time it happens to you and let me know if it works, best of luck!

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Aug 14, 2018 0
Community Beginner ,
Aug 14, 2018

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Check it out, found a quick and easy solution

Adobe After Effects Window Off Screen FIXED (QUICK) - YouTube

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Aug 14, 2018 0
Adobe Community Professional ,
Mar 19, 2018

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Hi PaulR, easy solution:

1) Close After Effects.

2) Set your screen at resolution you want.

3) Shft  + Alt + Cmd immediately when you click in application icon to run it, clic OK.

Captura de pantalla 2018-03-19 a la(s) 14.53.29.png

With this action you clear the preferences and when AE opens it's gonna be ok in fullscreen.

Regards!

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Mar 19, 2018 6
Community Beginner ,
Mar 20, 2018

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Thanks! I'll give this a try next time it happens

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Mar 20, 2018 0
New Here ,
Dec 07, 2018

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Thank you, thank you, thank you! I found this answer to be more clear than the above Adobe Staff answer, as you have provided both reproduction steps as well as visual examples. Your answer solved this frustrating problem within 30 seconds, where the "Correct Answer" from the Adobe Staff member was too ambiguous which led me to searching my root OS for AE Preferences. Nicely done sir!

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Dec 07, 2018 0
New Here ,
Oct 07, 2019

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Worked for me. On mac ofcourse it is Shift + Option + Command

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Oct 07, 2019 0
Adobe Employee ,
Oct 17, 2019

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This happens to me on occasion as I move from large monitor to laptop while on the go. Just press Command+\ (macOS) and everything will snap into view on the smaller monitor. I assume Control+\ does the same thing in Windows. This works in Premiere Pro too.

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Oct 17, 2019 2
faiye.dr LATEST
New Here ,
May 04, 2020

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THANK YOU! This one worked for me. I had my composition window stuck all the way on the top of my screen, and this worked like a charm.

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May 04, 2020 0