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AE Craches constantly - 3D Problems + Preview freeze.

New Here ,
Aug 23, 2020

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Hey all,

Today has been hell, the new AE is a catastrophe, very similar problems in AE Beta. Big project that ive been working on for the last 6 months without issue, last 2 days it has been craching every half hour. Seemingly no distinct reason. Playback freezes randomly and I have to force quit. Crashing is a lot more regular when working in 3D.

iMac Pro 10 Core, 64Gb, Vega 56

 

 

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Crash, Error or problem, Freeze or hang

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AE Craches constantly - 3D Problems + Preview freeze.

New Here ,
Aug 23, 2020

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Hey all,

Today has been hell, the new AE is a catastrophe, very similar problems in AE Beta. Big project that ive been working on for the last 6 months without issue, last 2 days it has been craching every half hour. Seemingly no distinct reason. Playback freezes randomly and I have to force quit. Crashing is a lot more regular when working in 3D.

iMac Pro 10 Core, 64Gb, Vega 56

 

 

TOPICS
Crash, Error or problem, Freeze or hang

Views

76

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Aug 23, 2020 0
Adobe Employee ,
Aug 25, 2020

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Hi JamesAC,

 

Sorry for your issue with After Effects. We'd need more information so that we can troubleshoot the issue properly.

  1. What's the exact version of the After Effects and macOS version that you're using?
  2. Do you use any third-party plug-ins? If so, what happens if you remove them?
  3. Any error message or crash report?

We're here to help, just need more info.

 

Thanks,

Nishu

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Aug 25, 2020 0
New Here ,
Aug 28, 2020

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Hey, 

Im on the latest version of AE - 17.1.3 and Mac 10.15.6

Running Red Giant, Borris FX, Ignite. I cant remove them as they are integral to the project (tracking, keying etc)

All asthetics I have turned off (glow, colour etc)

Crashing happens even more than yesterday, just moving a 3D layer, changing a setting, importing a video

I have submitted a crash report this morning.

 

I have never known AE to be this unstable 

 

Thanks 

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Aug 28, 2020 0
New Here ,
Sep 01, 2020

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Hey...

I'm really unhappy, these problems are causing me to lose over 2 hours of work per day. It's literally crashing every 30-45 mins for totally unconected reasons. This is unacceptable.

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Sep 01, 2020 0
Adobe Employee ,
Sep 02, 2020

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Hi JamesAC,

 

Sorry for the delay. I shared the crash report with the After Effects engineers to get it translated. They indicated that Twixtor could be the source of crash. Please try removing it from your project and see if it's still crashing.

Let us know how it goes.

 

Thanks,

Nishu

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Sep 02, 2020 0