AE wont lunch

[Nadav Grinberg]

Im trying to open the AE app after that I got the CC acount. 

A massege pops up that says that it "could not convert the Unicode"

anyone knows what to do?

[Byron Cortez]

Show us that dialog box, but first try reseting preferences: 

• Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
• A dialog box launches asking you if you want to delete your preferences file. Click OK.
• To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.