AE wont lunch

New Here ,
May 14, 2020

Copy link to clipboard

Copied

Im trying to open the AE app after that I got the CC acount. 

A massege pops up that says that it "could not convert the Unicode"

 

anyone knows what to do?

TOPICS
Crash, Error or problem

Views

225

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 14, 2020

Copy link to clipboard

Copied

Show us that dialog box, but first try reseting preferences

  • Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
  • A dialog box launches asking you if you want to delete your preferences file. Click OK.
  • To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more