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After Effects CC 2018 hang on startup

Community Beginner ,
Nov 27, 2017

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Hi Experts!
After Effects CC 2018 hang on startup screen at Sorting Font List

Solution plz

after effects error.jpg

UPDATE!

Just solved!
Rolled back my CUDA driver for the older version (9.0.222).
Works fine now

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After Effects CC 2018 hang on startup

Community Beginner ,
Nov 27, 2017

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Hi Experts!
After Effects CC 2018 hang on startup screen at Sorting Font List

Solution plz

after effects error.jpg

UPDATE!

Just solved!
Rolled back my CUDA driver for the older version (9.0.222).
Works fine now

Views

5.1K

Likes

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Nov 27, 2017 0
Enthusiast ,
Nov 27, 2017

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Are you saying that it get's to this point and then remains there? 

I haven't quite seen that exact hang up but generally, when I do see an occasional one, I go to task manager, shut down the process and give her another try.  Sometimes a reboot is in order, seems to clear many issues.

Eric

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Nov 27, 2017 0
Adobe Community Professional ,
Nov 27, 2017

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Hi,

Did you try resetting the preferences of AE. If not please try once resetting the preferences as follow -

To restore the default preference settings, press and hold the following keys while the application is starting.

  • Ctrl+Alt+Shift (Windows)
  • Command+Option+Shift (Mac OS)

To restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.

MacOS

  1. Go to your desktop and click GO on the menu bar.
  2. Select Go to Folder from the drop-down and type the following path: /library/application support/adobe/.
  3. Open Documents folder and select the folder named Adobe.
  4. Rename the After Effects folder as ’OldAfterEffects’.

Windows

  1. Access the path C:\Users\”username” \AppData\Roaming\Adobe. OR
  2. In the Run command (Win key+R) dialog, type %appdata%
  3. Open the folder named Adobe.
  4. In the folder, select the After Effects folder and rename it as ’OldAfterEffects’. OR
  5. Access the path C:\Users\”username”\Documents\Adobe and rename the After Effects folder as ’OldAfterEffects’.
Vishu Aggarwal

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Nov 27, 2017 1
Community Beginner ,
Nov 27, 2017

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This morning I came into work after a week off and my AE CC won't start. It hangs on "cleaning up".

Things I have tried that did not work:
Deleted preferences

Uninstalled/Reinstalled AE

UPDATE:

After the third time through this, I got a notice that Adobe needed to fix it and then proceeded to do just that. It's working fine now.

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Nov 27, 2017 0
Enthusiast ,
Nov 27, 2017

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Great news!

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Nov 27, 2017 0
Community Beginner ,
Nov 27, 2017

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I applied all of your methods but sorry..nothing happened

still hang up at sorting font list while startup
any one expert...???????????

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Nov 27, 2017 0
Adobe Employee ,
Dec 11, 2017

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Hi Mohsin Rasheed,

Still getting hangs on launch? Let us know.

Thanks,
Kevin

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Dec 11, 2017 0
Community Beginner ,
Mar 03, 2018

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I`m Having similar problem.

Screen Shot 2018-03-03 at 17.12.32.jpg

My AE stops there.  Tried reseting preferences, tried rebooting, tried uninstalling and re-installing.  Same thing.


It was working fine 2 weeks ago.

I`m using a Mac Pro with a NVidia GTX760
NVIDIA Web Driver: 346.03.15f12  (I updated it recently, but don`t remember if i used AE after the update)

Hope for a solution.

Thanks

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Mar 03, 2018 0
Community Beginner ,
Mar 03, 2018

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UPDATE!

Just solved!
Rolled back my CUDA driver for the older version (9.0.222).
Works fine now

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Mar 03, 2018 0
Community Beginner ,
Mar 03, 2018

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I`m Having similar problem.

Screen Shot 2018-03-03 at 17.12.32.jpg

My AE stops there.  Tried reseting preferences, tried rebooting, tried uninstalling and re-installing.  Same thing.


It was working fine 2 weeks ago.

I`m using a Mac Pro with a NVidia GTX760
NVIDIA Web Driver: 346.03.15f12  (I updated it recently, but don`t remember if i used AE after the update)

Hope for a solution.

Thanks

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Mar 03, 2018 0