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After travando

New Here ,
May 31, 2020

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alguem sabe como consigo resolver esse problema ?after.png

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Crash, Error or problem, Preview

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After travando

New Here ,
May 31, 2020

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alguem sabe como consigo resolver esse problema ?after.png

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Crash, Error or problem, Preview

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350

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Adobe Community Professional ,
May 31, 2020

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I think it's a GPU problem, so try to upgrade you GPU driver 

 

-OussK

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Adobe Employee ,
Jun 01, 2020

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Hi Denilson Azevedo,

 

Sorry for your issue. I understand that you are having preview issue in After Effects.

Are you having this issue with all the projects? What are your system specifications (CPU, GPU, RAM, OS)? As OussK suggested, it could be related to the GPU. Would you mind telling us the version of the GPU driver that is installed?

In the meantime, try resetting the preferences of After Effects and see if it helps: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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Adobe Employee ,
Jun 08, 2020

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Hi there,

 

Were you able to solve the problem? If not, would you like to troubleshoot further? We'd love to help you out.

 

Thanks,

Nishu

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