Skip to main content
antonio777
Inspiring
3月 19, 2020 6:12 午前 UTC
解決済み

Can't import videos after updating to 17.0.5 (Build 16)

I updated yesterday and now I'm finding out I can't import video files!!!... anyone else having this issue? I get 2 messages:

 

After Effects error: Could not read from source. Please check the settings and try again.

(86::1)

 

After clicking OK I get another message:

 

After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

 

I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE.

    このトピックへの返信は締め切られました。
    vuongn14606691解決！
    Participant
    4月 27, 2020 3:50 午前 UTC

    Verify version 17.0.6.35 the problem is resolved.

    Thanks to Adobe engineer team

     
    スレッドで表示

    返信数 107

    Jp Rajasthani
    Participant
    4月 14, 2023 5:21 午後 UTC

    Nice wonderful

    翻訳
    LivingRoom
    LivingRoom
    Participating Frequently
    4月 9, 2021 7:54 午後 UTC

    I had the same problem for a while that I suddenly could not import MP4s int AE anymore. Updating and using older version did not help. I SOLVED it today by kicking out a third party plug in out of the follwing folder: 

    • On macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore 

    It was a plug-in by the INST360 camera "Insta360Importer.bundle"

    翻訳
    D Arbeiter
    Participant
    4月 5, 2022 5:42 午後 UTC

    I'm still having this issue.  Version 22.2.1 (Build 3)

    翻訳
    Gaayathri5FA6
    Participant
    1月 15, 2021 2:58 午後 UTC

    After Effects error: Could not read from source. Please check the settings and try again.

    (86::1)

     

    After clicking OK I get another message:

     

    After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

     

    I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE. I am having the same problem.What should i do now to import video files?

     
    翻訳
      mrk888
      mrk888
      Participating Frequently
      2月 4, 2021 9:53 午前 UTC

      I had the same problem today:

      - unarchived a large, old AE project to my network drive,

      - opened the AE project, removed unused footage and collected all the files to my local ssd project drive,

      - when opening the AE project file in the freshly collected folder I got the messages:

      "(86::1) The source compression type is not supported"

      "filename.mp4 cannot be imported - this ".mp4" file is damaged or unsupported"

      - however, when opening the original project file again, with the same mp4 source files, none of the above errors pop up.

       

      What solved the problem:

      I shortened the name of the main folder containing the collected AE project and everything imports fine now.

       

      What might have been causing the problem:

      When the folder names are relatively long plus the directory structure is relatively deep, the absolute pathname of the project elements buried in the deepest folders might become too long to process by AE. Maybe its a Windows thing but I'm not sure. 

       

      Hope this helps someone else.

      Cheers,

      K.

       

       

       

      翻訳
        garrettgibbons
        garrettgibbons
        Known Participant
        9月 3, 2020 6:48 午後 UTC

        Same error, same issue.
        Mac OS 10.15.6

        After Effects 17.1.3 (Build 41)

         

        Files giving the error: ProRes .mov files that play perfectly in Quicktime player and every other app I have tried.

         

        This shouldn't be listed as "Resolved." It's been more than six months since the first post and this problem persists.

        翻訳
        Mitch W
        Mitch W
        Participating Frequently
        9月 3, 2020 7:03 午後 UTC

        Do you happen to have NewTek NDI installed?

        翻訳
        Outamitetong
        Participant
        9月 3, 2020 7:36 午後 UTC

        No I don’t have... Adobe team try to answer me but nothing happen... The
        problem is I don’t have the good dll in my folder Adobecodectiers2... I
        have a Cc sub, but when I launch Premiere, it said I miss the codec, I
        think it’s a windows error... what can you think?
        --
        Sébastien RADE // Créateur de contenu digital
        [Personal info removed by Mod.]

        翻訳
        chrisb94858317
        Participating Frequently
        7月 20, 2020 5:59 午前 UTC

        Hi. I'm having this issue too. My message states "The source compression type is not valid 86:1"

        I have updated AE to 17.1.1

        翻訳
        JohnColombo17100380
        Community Manager
        JohnColombo17100380Community Manager
        Community Manager
        7月 20, 2020 4:03 午後 UTC

        Hi chrisb94858317,

        Would you please take a look in your MediaCore folder to see if you have any mp4 decoder plug-ins installed? The MediaCore folder is located:

        • On Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
        • On macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

        We've found recently that having certain .mp4 decoder plug-ins installed can interfere with importing .mp4s which previously were importing successfully.

         

        If there are any plug-ins in the MediaCore folder which are decoder plug-ins or plugins you don't recognize, please try moving them out of the MediaCore folder, relaunch After Effects, and try to import an .mp4 file again.

         

        Best,

        - John, After Effects Engineering Team

        翻訳
        karolinaf9798942
        karolinaf9798942
        Participating Frequently
        7月 20, 2020 8:06 午後 UTC

        I have the same problem too.

        In my MediaCore Folder there are Adobe premiere plugin format only, is that correct ?

        翻訳
        SpiresVideo
        Participating Frequently
        5月 8, 2020 5:26 午後 UTC

        Still cannot import H.264 with AE 17.0.6 (build 35)

        Data File: Unknown

         

        Tried the Beta version 17.1.1 (build 8 ) - does not import H.264.

        翻訳
        Adobe Employee
        Mitch411
        Adobe Employee
        5月 8, 2020 7:18 午後 UTC

        Does the H264 play anywhere? If so then it's likely to be a Media Cache issue in AE. Try deleting the Media Cache File folder. This problem was definitely fixed in 17.0.6.35 so if you're still seeing it, then there's either a problem with the specific file you're trying to import or the cache is old and needs to be rebuilt. If deleting the cache doesn't resolve the problem, contact abobe support and have them test with your source file.

        翻訳
        SpiresVideo
        Participating Frequently
        5月 8, 2020 7:55 午後 UTC

        Yes, the files I have tried play fine and, to insure that it isn't the specific file, I have tried many different files - some from the camera, some that have been exported from Encoder, others downloaded from external sources.

         

        Will try deleting the Media Cache and see if this helps.

        FYI, Adobe has reached out to me to inquire about this issue. Solution pending, but kuddos to the Adobe Support Team!

        翻訳
        Rameez_Khan
        Rameez_Khan
        Legend
        4月 14, 2020 4:28 午後 UTC

        Hi all,

         

        Can you verify if After Effects 17.0.6 resolved this for you as it did for Rafayel?

         

        Thanks,

        Rameez

        翻訳
        Shaffy
        Shaffy
        Participant
        4月 15, 2020 1:07 午前 UTC

        Hello, 

         

        I am having the same issue in v17.0.3 -running macOS Catalina

        I am currently failing to update all apps including the Creative Cloud App. I get an Error 301

        Waiting for support to help me resolve that so I can update and see if the h.264 error in ae is resolved. 

         

        EDIT: Updated AE to 17.0.6 (Build35) still gives me the error. Not resolved 😞 

         

        Shaf

        翻訳
        Rameez_Khan
        Rameez_Khan
        Legend
        4月 27, 2020 12:56 午後 UTC

        Hi Shaf,

         

        That's odd! A lot of people reported success after updating to After Effects 17.0.6.

        I'd recommend that you use the CC Cleaner tool to uninstall After Effects and reinstall it.

         

        Best,

        Rameez

        翻訳
        JHNehr
        Participant
        4月 11, 2020 2:05 午後 UTC

        Having the same problem here. Filming with my iPhone and After Effect won`t take it. Premiere and AME are working fine.

        So, is there a workaround for this problem? Because when I go for Apple ProRes 422 HQ the file is suddenly 10 times bigger.

         

        My new workflow, since this bug isn´t repaired, will be converting all files into another. So as a beginner in this world and as you can see my english is not the best, do you have any advice for me which codec I should use so I have no loss of quality?

         

        Thank you very much

        翻訳
        Rameez_Khan
        Rameez_Khan
        Legend
        4月 14, 2020 2:54 午後 UTC

        Hi JHNehr,

         

        An easier way out for you will be to reinstall After Effects 17.0.4. That way, you won't have to transcode the files.

        Additionally, can you send me your Adobe ID (email address associated with AE) via a private message?

         

        Thanks,

        Rameez

        翻訳
        intelligent_vibrancy98A2
        Participating Frequently
        4月 14, 2020 4:00 午後 UTC

        I just updated After Effects. The problem is resolved. Thanks to Adobe engineers team.

        翻訳
          bhavesh patel
          Participant
          4月 10, 2020 4:26 午前 UTC

          https://adobe.ly/2XAOWiv here is my NFO please solve my problem

          After Effects error: Could not read from source. Please check the settings and try again.

          (86::1)

           

          After clicking OK I get another message:

           

          After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

          翻訳
          Outamitetong
          Participant
          4月 10, 2020 4:16 午後 UTC

          I have the same issue! What's going on???! Impossible to import hevc video... From my iphone.

          翻訳
            Rameez_Khan
            Rameez_Khan
            Legend
            4月 14, 2020 2:55 午後 UTC

            Hi Outamitetong,

             

            Can you send me your Adobe ID (email address associated with AE) via private message?

            I'd also suggest that you reinstall After Effects 17.0.4.

             

            Thanks,

            Rameez

             

            翻訳
            Rameez_Khan
            Rameez_Khan
            Legend
            3月 24, 2020 5:32 午後 UTC

            I'd also request all the users to send us the necessary information. If it's not possible for you to upload content to a file-sharing service, please post your computer and media details here. You can download a free app called MediaInfo and get the details of the media files. 

             

            Thanks again.

            Rameez

            翻訳
            さらに返信を表示
            契約条件Accessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices