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Cannot being installation for After Effects or Creative Cloud on Mac

New Here ,
Jul 29, 2020

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Just signed up for free trial with after effects, want to try it out on my mac. The download for the installer goes ok, but after the authentication, it goes to 0% and then shows the attached screen shot error message. Also attached are my system specs for mac.

 

Have already tried:

 

1. Rebooting

2. Trying CC installer and After Effects installer

3. Using adobe cleaner tool.

 

Nothing works.

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Error or problem

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31

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Cannot being installation for After Effects or Creative Cloud on Mac

New Here ,
Jul 29, 2020

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Just signed up for free trial with after effects, want to try it out on my mac. The download for the installer goes ok, but after the authentication, it goes to 0% and then shows the attached screen shot error message. Also attached are my system specs for mac.

 

Have already tried:

 

1. Rebooting

2. Trying CC installer and After Effects installer

3. Using adobe cleaner tool.

 

Nothing works.

Topics

Error or problem

Views

32

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 29, 2020

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you may have some firewall software or maybe you block some IP or maybe your router filtering some IP, try to use the different network and be sure you don't have anything block you connection

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Mylenium LATEST
Most Valuable Participant ,
Jul 29, 2020

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