Crashing on Project Open, OpenGL Failure, White Screen on Preview Window

[ianburrito]

Since recently installing the newest update to AE, the program has stopped working. I will open AE, open a project, and one of three things will happen:

1. My screen will freeze, go black, and return to a project with a white preview screen. AE will be unresponsive or a crash report window will open, and upon closing close AE.
2. Same as 1, but I can scrub through the timeline, until eventually not responding/crashing
3.  I will get an error message reading "Fast Draft: Failed to create OpenGL context! Turning off OpenGL. (5065 :: 0)" AE will close. 

example 1 and 2

example 3

Solutions I have tried:

• Updating graphics card drivers
• Clearing cache (seemed to work once, but never again)
• Placing the "Always Disable Advanced OpenGL" script into the Startup folder
• Uninstalling and reinstalling AE

Computer Specs:

• Processor: AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)
• OS: Microsoft Windows 10 Home Version 10.0.18362 Build 18362
• 16 GB RAM
• AMD Radeon™ RX 580 (8 GB RAM)

Any help or guidance would be appreciated. Thanks.

[nishu_kush · Accepted solution]

Hi ianburrito,

Thanks for the detailed post.

Is it happening with all the projects or a particular one?

Here're a few suggestions that you can try:

1. Change the Renderer to Software Only (File > Project Setting).
2. Go to Edit > Preferences > Display > uncheck "Hardware Accelerated Composition, Layer, and Footage Panels".
3. Reset the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

Thanks,

Nishu

[ianburrito · Accepted solution]

Resetting the preferences worked. Ctrl+Shift+Alt is my new best friend. Thanks!

[fefodossena]

I Have the same problem. 

And nothing of soluction.

[Luis5CD2]

I also have this problem. Its hindering me with my School Work. I had to turn to Hitfilm to do my homework. Its an Adobe Class. Any ideas?.

I too have tried every option, including the solutions here, and it doesn't help. I've even dropped money to upgrade my computer and it has done nothing to solve my problem