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"Refreshed Disabled" all the time

Community Beginner ,
Feb 26, 2017

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Hello!

I'm using After Effects CC 2017, but I was using CC 2015 when the problem first appeared (tried to download a previous and a newer version, the problem persisted on both). Here is what happened:

.I opened the project. I see the message "Refresh Disabled (Release Caps Lock to refresh the view)" with the black screen, but Caps Lock is ALREADY released. I didn't even pressed it in the first time.

.When the video is rendered, the message doesn't appears.

.If I change anything, like just move one layer a little, the message comes back.

.Any key I press make the message disappears.

I tried to reset my configurations, with no success.

Trying to finish a project but it's impossible this way. Any of you guys could help me? I'm using a MacBook Pro (13-inch, Mid 2012) Sierra, 2,9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB.

Thanks!

Well, finally have a solution: Adobe CC cleaner and installed ALL apps again. Thanks so much for the help, guys!

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"Refreshed Disabled" all the time

Community Beginner ,
Feb 26, 2017

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Hello!

I'm using After Effects CC 2017, but I was using CC 2015 when the problem first appeared (tried to download a previous and a newer version, the problem persisted on both). Here is what happened:

.I opened the project. I see the message "Refresh Disabled (Release Caps Lock to refresh the view)" with the black screen, but Caps Lock is ALREADY released. I didn't even pressed it in the first time.

.When the video is rendered, the message doesn't appears.

.If I change anything, like just move one layer a little, the message comes back.

.Any key I press make the message disappears.

I tried to reset my configurations, with no success.

Trying to finish a project but it's impossible this way. Any of you guys could help me? I'm using a MacBook Pro (13-inch, Mid 2012) Sierra, 2,9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB.

Thanks!

Well, finally have a solution: Adobe CC cleaner and installed ALL apps again. Thanks so much for the help, guys!

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Feb 26, 2017 0
Adobe Community Professional ,
Feb 26, 2017

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I seem to remember seeing someone else with this issue.  I do not remember if it was a bug or what.

Do you have an extra keyboard lying around that you can try?  Just to make sure the problems not coming from there?

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Feb 26, 2017 1
Community Beginner ,
Feb 27, 2017

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Connected an extra keyboard and the problem is still here 😕

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Feb 27, 2017 0
Adobe Community Professional ,
Feb 27, 2017

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Are you having this same issue in other projects? In a new project?

If so, I'd try trashing your preferences - still having the issue? (Since you were first having it in 2015.3, if you upgraded and had chosen the option to import your prefs from the previous version, it could have brought this issue with it.)

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Feb 27, 2017 1
Adobe Community Professional ,
Feb 27, 2017

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I searched the forums and found a few instances of this going back a few years.  There are no solutions on any of the threads.  One even has a staff member suggesting to "turn off caps locks".  When the poster replied that it was turned off, the staff member never replied back..nice.  You might consider contacting adobe telephone support.  They can take remote control of your system and try to figure out whats happening.

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Feb 27, 2017 2
Adobe Community Professional ,
Feb 28, 2017

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My mistake...It was the poster who never replied to the Adobe staff member, NOT the other way around as I previously stated.  Apologies to the Adobe staff.  ughhh, that hurt.

Anyway smobody commented on the thread and said what worked for them.

Caps Lock error message

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Feb 28, 2017 2
Community Beginner ,
Mar 01, 2017

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Well, finally have a solution: Adobe CC cleaner and installed ALL apps again. Thanks so much for the help, guys!

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Mar 01, 2017 0
Adobe Community Professional ,
Mar 02, 2017

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Thanks for reporting what worked.

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Mar 02, 2017 0
New Here ,
Feb 11, 2020

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I have also came up with another solution, I am using my mackbook pro with a screen and another keyboard. I didn't realized I had my Caps locked on my original keyboard not my secondary. If i released my caps on my original keyboard the message  ¨Refreshed Disabled....¨ disappears,  HOPE IT ALSO WORKS FOR YOU.

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Feb 11, 2020 5
Community Beginner ,
Feb 25, 2020

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This was also the issue for me! 

Its an OSX issue rather than an AFX issue. 

 

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Feb 25, 2020 0
New Here ,
Mar 20, 2020

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I was about to uninstall everything! Thank you so much for posting this!

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Mar 20, 2020 0
New Here ,
Mar 31, 2020

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Thank you! I use a separate keyboard connected to my Macbook, and I didn't realize Caps Lock was activated on my laptop. I was dreading the idea of uninstalling, I'm so glad you posted this.

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Mar 31, 2020 1
New Here ,
May 11, 2020

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you saved my day! thanks!

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May 11, 2020 0
New Here ,
Jun 05, 2020

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Thanks!
Same issue over here, feel kind of stupid now 🙂

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Jun 05, 2020 0
New Here ,
Jul 29, 2020

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OMG that's my problem too! My cat walked over the original keyboard and pushed the capslock. Thank you!

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Jul 29, 2020 0
New Here ,
Sep 29, 2020

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You just save my day, I was going crazy. THANK YOU!!!

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Sep 29, 2020 0
New Here ,
Sep 29, 2020

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**saved** sorry for the typo 🙂

 

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Sep 29, 2020 0
New Here ,
Apr 21, 2020

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This is an old post, but I had this problem and the post by djstep1 worked for me. I had caps lock on my laptop engaged but not on my wireless keyboard. Thanks djstep1 

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Apr 21, 2020 2
New Here ,
Jun 30, 2020

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Same here! I run in clamshell mode, and somehow my capslock was on on my closed laptop. (I suspect the cat.) 

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Jun 30, 2020 0