(URGENT) ae 19/18 run as a background process but doesn't want to start

[tyler112]

please I need urgent help because I've got stuff to do with ae

in the past few weeks I got this problem, ae 18/19 is running but stuck as a background process,

ram usage stuck at a certain amount and cpu + disk usage go down to 0 things I did to try and fix it:

reinstalling over and over

complete uninstall

run as an admin

run as windows 7/8 compatibility

trying portable editions

nothing worked, if you have any solutions please write it down in the comments, thanks alot

[ToolfarmJP]

Hello,

Can you try to launch After Effects, using the command line as admin?

1. You open Command promt application.

2. You type C:\Program Files\Adobe\After Effects CC 2019\Support Files and hit Enter key.

3. You type AfterFX.exe and hit Enter key.

Does Command promt tell you any comments?

[tyler112]

Hello, thanks for the reply,

nothing happens...

same goes to cc 18

[ToolfarmJP]

Hello,

Is After Effects launched after you type in the command? If not, would you try to open the command prompt as adminnistrator privilege?

[tyler112]

hey,

no it didn't launch, also the command prompt is in administrator privilege.

[ToolfarmJP]

Hello,

When does your After Effects stop? Does it stop before the opening flash animation plays? What graphic card do you use?

[tyler112]

I get nothing when I start it, I have a GTX 980 Ti

[ToolfarmJP · Accepted solution]

What OS version do you use? Have you tried to update the graphic driver? How many memories do you carry?

[tyler112]

Hi,

I updated the graphic driver and it worked! Thanks.

[ToolfarmJP]

It is good to hear of it.