carlo27786082sdrm

Participant

質問

Creative Cloud/Photoshop repeatedly asking to sign in

Forum|Forum|3 years ago
January 7, 2023
返信数 4.
363 ビュー

Hi All,

I'm currently experiencing the above issue when opening up CC or trying to access Photoshop on Mac. I have tried the solutions outlined in: https://helpx.adobe.com/uk/download-install/kb/adobe-sign-in-loop.html for both the 2019 or newer (see attached screenshot for error message) and 2019 or older CC versions with no success. Any ideas? Thanks in advance.

macOS

このトピックへの返信は締め切られました。

Community Expert

Community Expert

for anyone seeing the sign-in/sign-out loop:

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

defaultv2jzfbtwaz0q

Participant

Did you solve it? I'm having same issue here.

carlo27786082sdrm作成者

Participant

Hi Cory, I followed all the instruction on the link you sent, unfortunately with no results.

When I have installed Creative Cloud it kept asking me to log in.

Community Manager

Community Manager

Hi @carlo27786082sdrm sorry you are having issues.

Have you tried cleaning out your CC app?
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Thank you,

Cory