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Vildappel
Participant
May 15, 2023
解決済み

Uninstall Creative Cloud

  • May 15, 2023
  • 返信数 1.
  • 380 ビュー

Hi! I have a very unusual problem I think. A couple of years ago, my collegue shared her Adobe Creative Cloud with me. Apperently you can share with one other person. Later, her daughter needed to share instead of me. At that point I didn't realise the files would be impossible to get rid of. I no longer have, or wish to have, any contact with her and I really need to unistall the files since I can't use them without a log-in. And without a log-in, I can't uninstall either. Cul-de-sac. Any creative ideas?

このトピックへの返信は締め切られました。
解決に役立った回答 Vildappel

No, it actually is not. She had it in her agreement (through her own company) that she could share with one other person as I wrote. But I fixed the problem through an uninstaller-program. Thanks anyway! 

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 15, 2023

to start, it's illegal to share an adobe account with anyone.  that doesn't matter if it's your friend, spouse, daughter etc.

 

next, it's not clear what files are on your computer that you want to clear.  ie, are they adobe apps, cc files, something else?

V
Vildappel作成者解決！
Participant
May 15, 2023

No, it actually is not. She had it in her agreement (through her own company) that she could share with one other person as I wrote. But I fixed the problem through an uninstaller-program. Thanks anyway! 

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 15, 2023

you're welcome.

 

p.s. if she had a teams or enterprise subscription, and she allocated a different license/account (from that subscription) to you vs herself.  that's not the same as sharing an account.

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