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stoymilk
Known Participant
January 28, 2023
質問

Can. anyone help me get rid of this folder in my Photoshop Files?

  • January 28, 2023
  • 返信数 1.
  • 1425 ビュー

It was deleted over a year ago & for some reason it will simply not go away. 

 

Selecting it & deleting it does nothing. Sometimes if I try to "move" it, it will disappear suddenly when the files refresh, but it will come right back when I start up Photoshop again. Clicking into it gives me a "something went wrong" error. 

 

I've updated my Macbook Pro to most recent version (Venture 13.2)

I've uninstalled & re-installed Photoshop, reseting my preferences.

I've uninstalled & re-installed Creative Cloud

I went through to assets.adobe.com to delete it permenantly from the already deleted files.

I've restarted my computer.

I've tried syncing.

 

When I sync from Creative Cloud it goes away but comes back upon re-opening CC. 

 

I do not know what to do. I even talked to a customer support representative for almost 2 hours & they ended up leaving the conversation after multiple attempts at a fix.

 

Do I just have to accept it will always be there? 

このトピックへの返信は締め切られました。

返信数 1

kglad
Community Expert
Community Expert
January 28, 2023

it's a lot easier for others if you copy your screenshots and paste them here.  requiring users to open 7 different attachments limits who's willing to help.

stoymilk
stoymilk作成者
Known Participant
January 28, 2023

Thank you for the heads up! Sorry I haven't posted much on here. I'll paste them here:

Folder in question

 

View from CC

 

lol

 

View of assets

 

View from Photoshop

 

 

All deleted assets are permanently deleted

kglad
Community Expert
Community Expert
January 28, 2023

got it.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R