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M
mtotton
Inspiring
May 19, 2022
解決済み

Cloud storage says I have used 126GB of 120GB but I have no cloud files

  • May 19, 2022
  • 返信数 3.
  • 593 ビュー

In my CC Desktop I have a permanent notification that I have used 126.1GB of 120GB. My acvcount says I have 20GB of cloud storage! And I have never used cloud storage. It is not causing any problems, but it is irritating!

このトピックへの返信は締め切られました。
解決に役立った回答 Peru Bob

You can try contacting Adobe Support (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

返信数 3

David__B
Adobe Employee
David__B
Adobe Employee
May 23, 2022

Hi Mtotton,

 

A common explanation for this is files stored in one of these locations
lightroom.adobe.com/

https://acrobat.adobe.com/link/home/

 

Sometimes users will have a lot of files at one of those locations and don't realize it.

 

 

If you're not able to contact Adobe support via https://helpx.adobe.com/contact.html?rghtup=autoOpen

it is typically due to security settings on your device or browser, you might test these

 

  • Enable cookies
  • Test from a different device
  • Test in private browsing or incognito mode

 

You should see something like this

 

 

T
TrailGirl
Participant
July 10, 2022

David__B

The files I found when I went to " lightroom.adobe.com" ... Where did those come from? Meaning, if I delete them from this location, there are still within my photos on my harddrive, right?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 19, 2022

Turn off syncing.

https://helpx.adobe.com/creative-cloud/help/set-sync-options.html

 

Then delete files:

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

M
mtotton作成者
Inspiring
May 20, 2022

Syncing is off and the "deleted" folder is empty. I found 1 picture in a library, which I have deleted. Every other folder I can find is empty (including sync folder). I still have the same notification. Do you have any other ideas?

Peru Bob
Community Expert
Peru BobCommunity Expert解決！
Community Expert
May 20, 2022

You can try contacting Adobe Support (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

M
mtotton作成者
Inspiring
May 19, 2022

I forgot to add a screen shot

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