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Creative Cloud doesn't work

Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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Hello,

 

since today I have problems with the Creative Cloud.

It doesn't start properly, it's always "Creative Cloud is loading" and nothing happens.

After a few minutes, it disconnects and when I restart, the same happens over and over again.

 

Until now, I

 

-> restarted my PC

-> repaired the CC with the CC Uninstaller

-> uninstalled the CC with the CC Uninstaller

-> installed the CC new

-> switched the Network

-> deleted everything with the Cleaner Tool

-> deactivated the firewall

-> installed the CC again after cleaning

-> installed and run the program in Administration-Mode

-> install it on my Laptop

-> cleared the actual sessions in my account

-> checked the Serverstatus, perhaps it's Adobes fault (?)

 

Nothing worked. 

 

I'm a bit frustrated.

Yesterday it worked fine without any problems...

 

 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 1 Correct answer

Community Beginner , Dec 20, 2021 Dec 20, 2021

Thank you for your help.

Today I started the Creative Cloud and it worked...

I didn't change anything else after yesterday.

Perhaps the server were down or something else. 

I don't know.

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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Hello Peru Bob,

 

thank you for the Link.

I tried to fix my problem with the solutions, but none of them worked. 

My problem still exists. 😞

 

 

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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If you're on Windows, right-click on Start Menu icon and select More > Run as Administrator.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 20, 2021 Dec 20, 2021

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LATEST

Thank you for your help.

Today I started the Creative Cloud and it worked...

I didn't change anything else after yesterday.

Perhaps the server were down or something else. 

I don't know.

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