Skip to main content
R
reubenr27237251
Participant
March 6, 2020
解決済み

Creative Cloud not syncing

  • March 6, 2020
  • 返信数 5.
  • 5831 ビュー

Hello,

 

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

 

Thanks,

 

Reuben

 

    このトピックへの返信は締め切られました。
    解決に役立った回答 mickeyh24113606

    Turning off extentons for creative cloud on my mac worked.

    https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

    返信数 5

    TheTecMan
    TheTecMan
    Participating Frequently
    November 10, 2023

    This fixed it fir me: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 10, 2023

    thanks for the info, @TheTecMan 

    Sam Cornelis
    Sam Cornelis
    Inspiring
    August 14, 2023

    See what worked for us here:
    https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-stuck-at-getting-storage-information/m-p/14006475#M48156

     

    ------------------------------We explain how to do stuffanimation - video - elearning for technical trainings
    I
    Ivoryplum
    Participating Frequently
    October 4, 2021

    I had this problem on my Mac, and tried everything that had been recommended.

     

    What finally worked for me was:

    - Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

    - Open Application Support folder

    - Right-click on the Adobe folder, and click 'Get Info'.

    - Click the 'lock' icon in the bottom right, and enter in your computer password.

    - Under 'Sharing & Permissions' change all to "Read & Write".

     

    Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

    G
    glenc86197125
    Participant
    May 17, 2022

    This didn't work for me

      M
      mickeyh24113606解決！
      Participant
      September 5, 2024

      Turning off extentons for creative cloud on my mac worked.

      https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

      rkotakonda
      rkotakonda
      Participating Frequently
      June 1, 2020

      I'm still facing the same issue. even though I signed out and in again in-app and website.

      R
      RuskinF
      Participating Frequently
      March 6, 2020

      Have you checked your Internet connection? Does it properly?

      Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

       

      R
      reubenr27237251作成者
      Participant
      March 6, 2020

      Signed out and in again - this fixed it!

        契約条件Accessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices