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Mike-USC
Participant
February 28, 2024
質問

Creative Cloud Sync error and website errors

  • February 28, 2024
  • 返信数 2.
  • 504 ビュー

I'm running Creative Cloud version 6.1.0.587, Windows 10 version 22H2. Every time I boot my PC I get a red triangle with an exclamation point on taskbar icon and in the app the cloud icon has a red circle with an exclamation point. I get no other error messages of any kind. When I log into my account, my plan details are no able to be loaded, and I get a 'Error 401: Unauthorized' message and can't access my cloud account. Mind you, everything else works fine, as I can download and open apps, and access my account and view everything other than my plan details. I'm not sure why this is happening and it recently started a few week ago. I've included screen shots to to demoenstrate when I'm talking about. 

    このトピックへの返信は締め切られました。

    返信数 2

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 29, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 29, 2024

    try a different browser.  a mobile browser not using wifi is usually the most different than your current fails.

    M
    Mike-USC作成者
    Participant
    February 29, 2024

    Okay, so I tried accessing my account on my phone using data, and for some reason I can access my cloud files without getting blocked and see my plan info in my adobe account. So then I tried the same thing on wifi just to see what happens. I was still able to access my cloud files and see my plan details in my account. So, why can't I do this on my desktop?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2024

    I downloaded another browser and still have the exact same problems as in Edge.


    rhen on your computer 

     

    adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

     

    if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

     

    to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

     

    otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos after clicking "link"?

     

    if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

     

    or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

     

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