Failure to upload to cloud storage - jpg images exported from lightroom

[_delpk_]

I have a range of images I've exported from lightroom. These are all jpg file and I've tried to add them to the cloud storage via either photoshop or creative cloud. Creative cloud does give me an error, but it doesn't make sense.

The error I get is this (filetype not supported)

It is a jpg file - which should be supported. It's been exported as a jpg via lightroom.  I've loads of files, and they all give the same error. Plus I have lots of free space in the cloud.

Why would I be getting the error? I've attached one of the failed files. 

[David__B]

Hi @_delpk_

Thanks for reporting the issue. I've shared it with our developers.

Best,

Dave

[kglad]

how are you trying to upload it?  using a web browser?

[_delpk_]

I tried Photoshop initially, that didn't seem to do anything. I could create a folder, that's all. 

I then tried Adobe creative cloud, that's where the screenshot came from. It was desktop app, so I used the add files, selected the photos inside file explorer then went to add and received the error.

Tried multiple files and even tried changing extension to . jpeg rather than .jpg.  Same result.

[kglad]

a jpg is not a cloud document. the fact that you're unable to upload is expected. 

what's not expect is @David__B's response implying you should be able to add a jpg to your cloud documents.  we should get some clarification.

[_delpk_]

The below shots are taken from the page you visit after clicking on the error message that says 'learn more'. So they do support images (jpg's).

It does support image filesWhen you click 'learn more' via the error you see this page

[kglad]

afaik, you can upload to a library.  not a document.

[David__B]

Hi @_delpk_ 

The feedback from @kglad  is correct: Uploading jpg files to this cloud storage area is not supported. Our developers will improve the error messaging. Also, storing images in libraries is the best way if you need to use the image in other Adobe apps as @kglad mentioned.

Best,
Dave

[kglad]

@David__B 

thank you for confirming.

[_delpk_]

Thanks, I created a library folder in the app and then uploaded to there. So yeah I think better messages would be ideal. 

Something like, you're trying to uploaded files of type X, these should go into a library. 

Or better still, get it to do it for you. 

[kglad]

you can make that suggestion in the cc desktop ideas forum.