How to delete files from Creative Cloud

[nikao]

Hello, I am new to CC.

Could you please provide step-by-step instructions on how to delete files from CC?

Thanks

[David__B · Accepted solution]

Hi Nikao,

Here are instructions for deleting files
Browse, sync, and manage Adobe Creative Cloud assets

Please let me know if you still have questions.

Thanks,

- Dave

[Kelli Jae Baeli]

how do you select more than one file at a time? to delete a bunch at once would take forever, one at a time.

[AnneMarie Concepcion]

Select multiple items in your Creative Cloud Files folder on your hard drive, and delete them from there. When you move them to your Trash, CC moves them to Archived items in your online storage.

To permanently delete multiple items from the Archive, click the checkbox at the top of the list, that selects all the checkboxes. Then un-check the ones you want to keep in the Archive, if any.

AM

[F Klaver]

So far I have not found a way to send multiple items to be archived to start deleting them. So is there a way to send multiple items to be archived from where I can delete them?

[Daniel Kirscht]

there is no "select all"-checkbox 😞

[Braelen]

When you select one file name, hold shift and click another item in the list and it will check every file proceeding it. Similar to selecting multiple files/photos on your desktop.

[CJ9899]

I answered your question in this thread, hope it helps!

CJ

[Braelen]

Thanks, but I wasn't the one with the question. I only answered it.
Either way, the assistance is appreciated.

[ZeidenFilms]

As I just reported.... Check the very top file, hold shift and check the very last, or whichever is the last. you can only do it by 1st to last, not sure about selecting individuals. but i imagine, if you want to be thhat selective, they shouldnt be in the trash. sometimes you have to think outside the box. 😛

[nm42]

This works for me, except for the fact that my "Deleted" folder has a ton of read-only files in it that aren't selectable. I've deleted everything except those in my deleted folder - but how do I get rid of the read-only files? My guess is that they were from shared libraries that I've left (or deleted, presumably), but I can't get rid of them. Can you help with deleting read-only files?

[Romain Ferré]

Hello, some of my files (a lot in facts) in my deleted folder can't be permanently deleted, I don't know why, do you have an idea ?

Thx

[CJ9899]

If you delete all of your files on your computer, it syncs with the creative cloud, and deletes them in the cloud also, then the files are put in essentially the creative cloud trashcan.  The exact name is "Deleted" Tab, along with Files, Libraries, Published, Shared with you, and finally "deleted". On the left side of the screen, after you go into your creative cloud web. 

Much like others here I could only delete one item at a time since there is no "select all" option. However if you basicaly checkmark the first item, then hold shift and checkmark the last item, or a few items later, it does select all inbetween, the way that it would on a desktop, its not intuitive that it would would that on the web version of creative cloud, however that does permanently delete "deleted" items so that you can clear up space for additional items.

Hope this helps!

CJ

[Srfaye327]

So frustrating. Why does Adobe make it so hard to delete deleted files? What a waste of time!

[alandadd]

Indeed! Having a "Select All" toggle to tick/select is a basic feature of nearly any other similar list structure, meaning only 1 answer:

Adobe wants more of our money. If you think your files are deleted, and you aren't paying close attention to your folder (like all of us in this thread) it won't occur to you that you haven't actually run out of space, that your deleted items folder has a 'never delete' (!/?/wtf) default setting and 90% of your files are actually trash, so you BUY more storage.

And, as a bonus, your NOT-deleted files are being used by Adobe for whatever marketing purpose they like.

[ZeidenFilms]

New Solution!

Check the very top file, hold shift and check the very last, or whichever is the last. you can only do it by 1st to last, not sure about selecting individuals. but i imagine, if you want to be thhat selective, they shouldnt be in the trash. Sometimes you have to think outside the box. 😛

[defaultdrtswes4h3av]

Whoever designed this aspect of the system at Adobe should be FIRED. I've never encountered anything so dumb. WHY SHOULD IT TAKE MORE THAN CLICKING ON A BUTTON TO DELETE A FILE? I feel like I'm losing my mind.

[Kardiac♥Creative]

I could not agree more.  Everytime you ask a simple question via chat it is impossible to get a direct answer.  I want to just start over fresh by deleting the entire account.  Service just kept bouncing me department to department sharing threads that  do not have an explanation.  So here is goes again. 

If I uninstall all creative cloud and adobe files on my computer (pc), is customer support or tech support able to completely wipe my Adobe Creative Cloud account clean of all existing files in the cloud  as if I were a new customer who is using creative cloud for the first time. Example:  If creative cloud were a cell phone; is there a way "factory reset" that phone (creative cloud) back to its factory settings.   

[Sandorpiller]

Hi there, 

If you want to empty your " deleted files" folder in CC, DO NOT GO to the Creative Cloud page . You can delete there only one by one, and shift-clikcing will not work for more that a few items.  Do this instead:

logon to with your Adobe ID https://assets.adobe.com/deleted?flags=delete_all  and click on delete all.

Have a nice day.

[lorainel32861287]

Life saver! Thank you

[hixen]

You Sir should be voted president of the world.

Had over 128k files and deleting 200 at a time was really painful. The worst thing is that I couldn't even see more than the latest 200 files, so after spending 2.5 days deleting 200 by 200 files. I gave up. 

For the rest of the world – the Internet should now function properly. 

Adobe – Seriously, ask someone from your UX department to spend 10 minutes deleting 10 000 files, and you should be able to improve this quite a lot.