Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[chark724]

Same thing happened to me. I'm on a Mac. I shut off disk access to Adobe Creative Cloud and everthing works fine, fonts included.

[chark724]

Yes, shutting off disk access to CC lets you boot up app, but my bad, type kit doesn't work, but you can use system fonts. Unfortunately they are uploaded as bitmap images. What a load of crap from Adobe, they say you can use Adobe Fonts in other applications yet they don't even support it in their own. I just reupped my subscription and now I feel totally ripped off.

[M-Meleg]

sorry for this question, but how do you "shut off disk access" on a mac, OS big sir?

thanks

[chark724]

Seeing I'm on Sanoma, settings for Full Disk Access is under privacy and security. Try Firewall settings in OS Big Sur and block incoming connects from Creative Cloud. You will probably have to add (+) Creative Cloud to the list of connections to block.

[M-Meleg]

Ahh Nice! Thank you so much!!

[DaveH5]

I have just filed a bug report about this.

Don't worry, I'm well prepared for the "Muse isn't supported anymore" fight!

We'll see what the response is.

[chark724]

Good luck, I tried suppot, went through a few different "specialists" and gave up. Hopefully filing it a s bug works. You can also try fighting it on premise that you paid for a subscription to Adobe Type Kit and you're not getting it. Adobe says they support these types in other applications outside of Adobe so what's going on?

[DaveH5]

Well as I said earlier, Adobe have never said that Muse will be disabled at some point in the future, and as it's the only CC app I'm paying for, I would be very angry if they did that without any advance notice!

It's a mistake I'm sure, a bug if you like.

They've done something in the new version of the CC Desktop which has caused the problem, and they obviously didn't test it with Muse, as it's not in support any more.

Hopefully once this is brought to their attention they will do something about it.

[kglad]

@DaveH5 @chark724 

an adobe employee has already commented on this issue and stated it's being passed to adobe engineers.

[DaveH5]

Sorry, who was that?

I must have missed it!

Anyway, the more people report it, through the more channels, the better!

[kglad]

@DaveH5 

they commented on another thread where i pointed them to this thread.

[kglad]

@DaveH5 

here's that "other" thread, https://community.adobe.com/t5/creative-cloud-desktop-discussions/what-s-new-in-the-creative-cloud-d...

[DaveH5]

Ah, thanks for that.

Now I've submitted a bug report about this too, hopefully it will be quickly looked at and fixed!

We will see.

At least shutting all the processes down before running Muse is a workaround for the time being so we can at least update our sites.

Cheers, Dave.

[kglad]

@DaveH5 

great.  i'll mark shutting down all processes as a correct answer (even though it's not a solution) just so others who find this thread can quickly institute a work-around.

[michaelg96205370]

how do you "terminate" all other processes? 

[kglad]

with win, use task manager.

[guyd40156948]

bonjour, comment tu fais pour couper l'accès au disque ?

[guyd40156948]

je suis sur PC

[kglad]

@guyd40156948 

the easiest work-around is to terminate adobe processes.

[DaveH5 · Accepted solution]

In my experience, one or two of the processes are quite stubborn, and keep on restarting again!

For anyone who doesn't know, you just right click on the processes in the Task Manager, and select 'end task'.

I also went into the Startup tab of Task Manager, and disabled all the Adobe processes from running at boot.

That helped a lot.

Bear in mind that you may well need some or all of them running if you have other Adobe CC apps installed, but I only have Muse, so that's not an issue.

[kglad]

@DaveH5 

thank you for again offering your help.

[astridkatze]

Thanks for your information that was the only one I expected that it would help. On my Win 10 system it did not work. I closed all taskes- When starting muse it automatically starts about 5 cloud services within the muse app, it takes a longer time before it closed again but after about 20 seconds it closes automatically. How can I get an information when this problem is solved?

[astridkatze]

I found a solution. Close all tasks as recommanded from your side and then open muse again. During the opening you click on the app muse that you can the taskes running behind the porogramm. Then close as fast as possible all tasks that are connected to the  adobe cloud. Then the muse app keeps running.

[kglad]

thanks for that @astridkatze 

[AadV24]

Hi DaveH5, chark724, kglad,
tried the 2 options activity monitor and firefault but it doesn't work. The adobe sync keeps comming back what I do not understand fully. Excuse me for my gramma in English as it is not my native laguage. I have many other Adoby apps needed to do my work as a graphic designer. Are there any other options besides installing an previous version of the ACC app? That seems rather difficult. I found a topic on the internet wich says that older versions can work next to the 2024 latest version wich causes the trouble. That doesn't work either although I do not fully understand why a previous version doesn't work aftel installing. Where did it go on my Macbook Pro. https://prodesigntools.com/adobe-cc-version-control.html

Thnx in advance

Aad