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N
nikkanw34126438
Participant
April 12, 2022
質問

My subscription to Adobe expired. I renewed it but seem to have lost my creative cloud files!

  • April 12, 2022
  • 返信数 1.
  • 1424 ビュー

Can anyone help me find where they are?  Can Adobe reinstall them?

Thanks so much

このトピックへの返信は締め切られました。

返信数 1

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
April 12, 2022

Hi nikkanw34126438,


in general, if your subscription runs out, your cloud storage gets reduced to 2 GB (which is the quota for the free membership). If you are over that storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

 

Could you please check if your files are indeed gone from your cloud storage?

 

Kind regards,
Maurice

N
nikkanw34126438作成者
Participant
April 12, 2022

Yes... can't find them.  Seem to be a few there but not all.  I've just paid the subscription for a new year so surely I should get them back as part of that?  Thanks!

T
Test Screen Name
Legend
April 12, 2022

How long did the subscription lapse? If it's too long the files will be deleted.You won't get them back. You should make sure to keep backups of all your files - don't believe anyone who says stuff on a Cloud doesn't need backups.

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