Sudden denial of access to Portfolio

[Bill Broughton]

Yesterday morning, I suddenly received a 403 error, access denied to my Portfolio pages. It continues today. I have logged out of Adobe account, and back in. Tried different browser. Can't find any information that explains why the sudden denial. Any direction would be appreciated.

Hope this is posted in the right bucket. I didn't note anything else on the list that seemed better.

[kglad]

start here, https://help.myportfolio.com/hc/en-us/articles/6956651777179-Access-Denied-Warnings#:~:text=If%20you...

[Bill Broughton]

I've already been there. None of that applies to me.

[kglad]

use your mobile phone's browser.  any problem?

[Bill Broughton]

I do get access via the phone, interestingly.

I considered a cache issue on the Windows 11 laptop until I tried an
alternative browser that is never used and would have no cache, especially
for adobe account. It gave me the same response on the laptop.

[kglad]

ok, so that narrows the problem cause.

with your computer browse to adobe.com and sign out.

then sign back in and check your account (https://account.adobe.com) to confirm you have the correct id and then, if all looks ok, check your portfolio page.

[Bill Broughton]

Have done just that repeatedly. All other Adobe account-related access is
fine. Also dumped all adobe-related cookies, closed Chrome, opened and
signed back in to Adobe. No change.

One other thing just occurred to me. This has only occurred since I
recently conceded to upgrade to Win 11. Was sure I've been on the Portfolio
site since that upgrade in the last week, but can't be 100% certain. Can't
imagine a correlation.

When this first occurred yesterday, I pulled up the Portfolio site and it
immediately and briefly appeared (cached page?). Then immediately went to
the denial screen.

[kglad]

open a ticket and let us know if you get help:

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

[Bill Broughton]

Already done. I submitted a Ticket earlier this morning based on
recommendations in another post to hit the Contact Us link in the Denial of
Access troubleshooting page.

[kglad]

ok.

keep us posted.  i haven't heard anyone say they got a response, but most users don't follow-up unless they continue to have problems so it's hard to conclude, the response (or lack thereof) are inadequate.

[Nancy OShea]

Portfolio seems to be working now.

https://portfolio.adobe.com/sites

Are you logged-in with the correct ID & password?

Do you have an active, paid subscription plan?

https://account.adobe.com/plans

You may submit a help request directly to Portfolio Technical Support. 

They usually reply by email within 24-48 hours (check your spam folder).

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Hope that helps.