Sudden denial of access to Portfolio

[Bill Broughton]

Yesterday morning, I suddenly received a 403 error, access denied to my Portfolio pages. It continues today. I have logged out of Adobe account, and back in. Tried different browser. Can't find any information that explains why the sudden denial. Any direction would be appreciated.

Hope this is posted in the right bucket. I didn't note anything else on the list that seemed better.

[kglad]

start here, https://help.myportfolio.com/hc/en-us/articles/6956651777179-Access-Denied-Warnings#:~:text=If%20you...

[Bill Broughton]

I've already been there. None of that applies to me.

[kglad]

use your mobile phone's browser.  any problem?

[Bill Broughton]

I do get access via the phone, interestingly.

I considered a cache issue on the Windows 11 laptop until I tried an
alternative browser that is never used and would have no cache, especially
for adobe account. It gave me the same response on the laptop.

[kglad]

ok, so that narrows the problem cause.

with your computer browse to adobe.com and sign out.

then sign back in and check your account (https://account.adobe.com) to confirm you have the correct id and then, if all looks ok, check your portfolio page.

[Bill Broughton]

Have done just that repeatedly. All other Adobe account-related access is
fine. Also dumped all adobe-related cookies, closed Chrome, opened and
signed back in to Adobe. No change.

One other thing just occurred to me. This has only occurred since I
recently conceded to upgrade to Win 11. Was sure I've been on the Portfolio
site since that upgrade in the last week, but can't be 100% certain. Can't
imagine a correlation.

When this first occurred yesterday, I pulled up the Portfolio site and it
immediately and briefly appeared (cached page?). Then immediately went to
the denial screen.

[kglad]

open a ticket and let us know if you get help:

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

[Bill Broughton]

Already done. I submitted a Ticket earlier this morning based on
recommendations in another post to hit the Contact Us link in the Denial of
Access troubleshooting page.

[kglad]

ok.

keep us posted.  i haven't heard anyone say they got a response, but most users don't follow-up unless they continue to have problems so it's hard to conclude, the response (or lack thereof) are inadequate.

[Nancy OShea]

Portfolio seems to be working now.

https://portfolio.adobe.com/sites

Are you logged-in with the correct ID & password?

Do you have an active, paid subscription plan?

https://account.adobe.com/plans

You may submit a help request directly to Portfolio Technical Support. 

They usually reply by email within 24-48 hours (check your spam folder).

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Hope that helps.

[unpopular company]

Same thing is happing to me please help

[kglad]

@unpopular company 

try a different browser

[Igor31725189mvx6]

A different browser doesn't help. I tried to enter through Opera, Chrome and Edge, everywhere the same result. Error 403.

[kglad]

@Igor31725189mvx6 

next step is to check https://help.myportfolio.com/hc/en-us/articles/6956651777179-Access-Denied-Warnings#:~:text=If%20you...

[Nancy OShea]

I'll bet donut holes to donuts that somebody forgot to renew the SSL/TLS certificates again.

Submit a ticket to Adobe Portfolio Support.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

[Sesame3435825126jh · Accepted solution]

Hi! i was having this same problem and if you have a VPN check if that's on. Once I turned that off, the error message went away and I was able to access my portfolio. Hope this helps anyone else who has this issue!

[kglad]

thanks for that @Sesame3435825126jh 

[Leo Aleksitch]

Thanks my Lord... Im found a solution for one day and their is the answer

[cxiong13]

Thank you! I did what you said, I turned the VPN off and it work! But is there any way Adobe can fix their end to make it work around this? The purpose of VPN is to keep our network safe, why haven't adobe able to work around this issue so that it work when VPN is turned on too?

[kglad]

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us

[karlagomez]

Yes! Same here. Thank you

[TRND SETR]

Thank you! This helped me out.