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milliew20234119
Participant
February 4, 2020
解決済み

CC Libraries Sync Error

  • February 4, 2020
  • 返信数 23.
  • 82403 ビュー

Hi,

I can not access the CC Libraries across my adobe applications because the error message keeps saying it cannot connect to the server. Please see attached screensot:

I have followed the advice and signed-out and signed-in back in Adobe Creative Cloud Desktop App yet the same issue is not being resolved. Help please! 🙂 

    解決に役立った回答 kglad

    I have the same problem but so many Senior thechnical Support when into my computer and NEVER solve the problem.So the not only it is recuring all the time sync error but NOW i have to put my paswword everytime the screen goes off :  


    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    返信数 23

    pentagramwookie
    pentagramwookie
    Inspiring
    June 24, 2025

    I'm still having the same error on macOS Sequoia 15.5. and it's really confusing.

    I followed the directions, reinstalled all Adobe apps and the Creative Cloud.
    I also deleted all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx”...

    I have plenty of Adobe Cloud storage because I moved everything to Dropbox to make room, so that's not the issue either.

    Any other solutions?

     

    I hardly ever use any Adobe Libraries, mostly some brushes and a couple logos, so this is very strange:

     

     

    I'm seeing  this error in Adobe Illustrator:

     

    And also just noticed this too:

     

    I would just delete all my libraries, except there's some stuff in there I will need for some future projects. I would rather not lose all those brushes or have to move everything in the libraries to my dropbox.

     

    Does anyone have any other solutions?

    Is there something in my Library that could be causing this issue, maybe it's something I can delete. Or maybe it's a bug that needs to be reported? 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 24, 2025

    @pentagramwookie 

     

    did you reset the cc app?

    Zen Creative Agency
    Zen Creative Agency
    Known Participant
    September 24, 2024

    Same problem here, has been happening for a few YEARS now.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 24, 2024

    @Zen Creative Agency 

     

    did you start with the cc desktop reset?

    J
    JohnVos
    Participant
    November 3, 2023

    I followed Yasmina_YS's suggestion and it worked like a charm!

    Simply open CC and hit: Cmd + Opt + R 

    CC will relaunch minus the error message. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 4, 2023

      @JohnVos 

       

      good to hear!

       

      for others, the full solution is:

       

      reset the cc desktop app by making sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R


      if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      C
      chrisdwells_
      Participant
      September 30, 2022

      Hi everyone,

       

      I don't know if this will help others but I just fixed this problem. So I'm sharing my steps in case they help others (I already tried the 'Correct answer' but it didn't work for me).

       

      For me, the issue appeared nine months ago. I migrated Adobe from one CC account to a new one and, when I migrated, I had to 'invite' my new account to the old accounts Libraries. Then I transferred ownership from the old account to the new one before cancelling it. 

       

      Not long afterwards, I first noticed the sync problem. But, by then, of course, I had cancelled the old account so I assumed there was nothing I could do.

       

      But today I had to share a Library with another designer for the first time in a while and realised I'd have to fix the issue – none of my libraries were syncing with the web at all.

       

      So, after reading this thread, I tried the following:

      1. From Illustrator, I exported every library I had transferred to my desktop.
      2. I completely deleted the original library from the CC Libraries panel.
      3. Then I reimported them all back in.
      4. When I checked the web version, the sync had restarted.

       

      I don't know if this will help those who are already sharing libraries with multiple other designers but I hope it might help some of you.

       

      Good luck! This problem is another shocking example of Adobe's woeful engineering issues.

        J E L
        Community Expert
        J E LCommunity Expert
        Community Expert
        September 30, 2022

        Hi @chrisdwells_, thank you very much for writing out and sharing your experience here. When I couldn't get syncing to work for months, I also ended up going through all my folders from within Photoshop on the Libraries panel, saving and deleting, until I got the “All libraries are up to date” notice on the cloud icon at the bottom left. I previously tried to do this through Creative Cloud, and it would not sync. I also had Adobe refresh my Libraries from their end while on a tech support call, and since then, it's been permanently in sync. I'm glad to hear it worked for you from within Illustrator, too.

          dkdupey17
          dkdupey17
          Participating Frequently
          April 19, 2022

          ISSUE RESOLVED. But the solution I found is a bummer.

          If you are signed in to your Adobe account, go to:
          Adobe.com > Help & Support tab > Blue Contact Us button
          I chatted with an online support agent for almost 5 hours to get this issue resolved. They had to remotely take over my computer and messed around with a lot of settings, folders, signing in and out of things, and just lots of troubleshooting to finally get it fixed.

            R
            Rafffa
            Participant
            August 13, 2022

            In a kind and respectful way, but this is ridiculous.

            This bug, issue, error, or whatever you can call this sync error is happening since 2020!

            We still have to deal with the sync libraries problem two years later. I feel conned by Adobe and its subscription scheme. I am paying for NOT using the features they promised because the system is buggy and NOT working. And, the only way to fix it is to spend 5 hours with someone messing with my equipment. Seriously consider migrating to Affinity Suite from Serif 

              M
              mtrefzARCOS
              Participant
              April 19, 2022

              I have tried ALL of the methods on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html and still, the issue has not been resolved. We have a small team of 4 who are experiencing this issue. A good deal of time has been wasted. What is the sure-fire way to get the libraries to load?

                M
                mauricio-prudential
                Participating Frequently
                April 11, 2022

                Hello @supkat ... Has Anyone had any luck on solving this? I'm facing the exact same issue. Probably due to an XD shared component library that got corrupted. But I can't seem to solve it. The problem happens either on my Mac or PC. There is one component library that is not syncing. But some other ones are.
                Adobe XD version 49.0.12.14, Cloud Sync 5.6.2.1, Creative Cloud 5.6.5.58
                Help!!

                M
                mauricio-prudential
                Participating Frequently
                April 14, 2022

                Simply updating Adobe XD to version 50 did not solve the issue. I've found out that one of my libraries was corrupted (not sure why) and it was causing the issue. I had to unpublish it, publish it again and then relink all components from satellite files thanks to the new relinking feature released on version 50 (long overdue by the way... better late than never). This solved the issue and now my libraries sync OK. However, this process has affected several design teams across many different countries and has caused all sorts of headaches for me and several other professionals. XD might be good for creating concepts and uploading them to Dribble. But that´s it. Other than that, I wouldn't recommend it to any enterprise-level company. I've been using it for more than 2 years and have faced so many bugs that I've lost count of them.

                Kim The SSL Store™
                Kim The SSL Store™
                Participant
                January 4, 2022

                Hello, I am having this same issue, and the "1 correct answer" steps did not clear it for me, I tried them twice too, with reboots in between the final step, and launching creative cloud again. Could a support person reach out to me for further assistance? I'm also seeing duplicate files, and some timestamps were reset as well, perhaps unrelated. Thanks.

                  G
                  Gavin5E47
                  Known Participant
                  October 15, 2021

                  I had this very same issue, Im on a private government network for work, it turned out to be an issue with whitelisting URLS and PAC files. Adobe CC seems to have an issue with PAC files, and the only solution we could come with was to disablee the proxy scripts and manually setup the proxy settings locally, this works, but due to our network it resets back every two hours

                  S
                  Adobe Employee
                  supkat
                  Adobe Employee
                  October 15, 2021

                  Hi,

                  Sorry you are facing sync issue.
                  We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
                  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
                  You'll get a zip file generated, could you please send the name of it?
                  It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
                  This might help us to understand the root cause of the problem.

                  Thank you,
                  CCLibraries Team

                  J E L
                  Community Expert
                  J E LCommunity Expert
                  Community Expert
                  June 28, 2022

                  Hi @supkat, I have had this problem for nearly a year. I've tried all the solutions suggested in this long thread, except for spending 5 hours on a support call. I've submitted my log today (AdobeLogs_20220628_030643_600-win-GS.zxp). Can you kindly take a look and let me know if I can get my library syncing going again? Thank you! ~ Jain

                   

                   

                  D
                  davidblake@rsl
                  Participant
                  October 13, 2021

                  Hi

                   

                  My licensed images do not appear in my CC library and when I try and sync adobe CC, my files sync successfully however I get an error message saying 'Libraries sync error - sorry, your libraries didn't sync!

                   

                  I have been on web chats to adobe and forums and I keep just going round in circles which is wasting my time, costing me money and giving me a constant headache! How do I get to speak to an Adobe tech support agent over the phone to get tis issue resolved? Can anyone help!

                   

                  Adobe, can you please reach out and resolve this issue PLEASE !!!

                  S
                  Adobe Employee
                  supkat
                  Adobe Employee
                  October 15, 2021

                  Hi,

                   

                  Sorry you are facing sync issue.
                  We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
                  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
                  You'll get a zip file generated, could you please send the name of it?
                  It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
                  This might help us to understand the root cause of the problem.

                  Thank you,
                  CCLibraries Team

                  P
                  Pao5C52
                  Participating Frequently
                  March 14, 2022

                  Hi, I hav the same issue. I have tried to follow the advice from "CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx" t no avail.

                   

                  Please help.

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