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Can’t open books on Pocketbook after changing laptop and password change

Community Beginner ,
May 05, 2021 May 05, 2021

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I tend to use library ebooks from Libby/Overdrive which I download through my laptop to Pocketbook Touch Lux 3 reader – I’ve done it for years and it worked fine.

Recently I got new laptop. I downloaded ADE (4.5.11, Windows 10), I signed in with Adobe ID, I can open books in ADE without issues.

However, when I tried transferring to Pocketbook, and opening the book on there, I got error message.

“Unable to open the book. This book is possibly damaged or encoded with a copy protection. First, activate an Adobe ID on your device (Settings->Content…-Adobe DRM).”

But I am signed in with my adobe ID and I checked that both ADE on the laptop and my Pocketbook are authorized to the same account.

The only other thing is that I changed my adobe ID password in the meantime. I’m not sure if that would cause issues for the Pocketbook – it still shows my adobe ID in settings and the only option is to deactivate. There is no option to sign in/out. There is option to add adobe account and I tried signing in to the same account (I only have one) with new details but it said “Activation failed. Check the designated date on the device” – I’m not sure what that means but I’m not really trying to add an account, just keep using the one it is already associated with).

I am cautious about deactivating or deauthorizing devices in case I mix things up even more and can’t reauthorize.

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Community Beginner ,
May 06, 2021 May 06, 2021

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Update: I tried a few things. I managed to sign out and sign back into my adobe ID with the new password on the Pocketbook. But then ADE wasn't detecting the device. Uninstalling and reinstalling ADE did not help.

Eventually I did factory reset on Pocketbook. That helped with device detection - yay!

Somewhere in the meantime I also de-authorised and re-authorised my laptop in hope that would help.

But now I'm back to square one. Both of my devices are authorised, with the same ID. I can open books in ADE on my laptop. (I can still open a handful of my old books on Pocketbook too).

But when I try to get a new library book (which I did for years with no issues) I still have the same problem. It opens in ADE on the laptop. I transfer the file, it doesn't open on Pocketbook. It gives me the same message about needing to activate adobe ID on my device - except that it is activated. If signing out and it and factory reset did not solve the issue, I'm truly at a loss. 

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Community Beginner ,
May 07, 2021 May 07, 2021

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Final update, in case someone runs into similar issue in the future. I managed to get help from Pocketbook customer service (gold star for them!). Apparently issues occur with ADE 4.5 and borrowed books. I uninstalled and installed ADE 3 instead, formatted memory on my ereader, downloaded the borrowed book again and it works now!

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New Here ,
Sep 11, 2021 Sep 11, 2021

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It is easiest to fix by removing the DRM (epubor?) than trying to solve Adobe DRM issues.

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New Here ,
Nov 15, 2022 Nov 15, 2022

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Same issue here, solved by installing ADE 3.0, as advised. Thanks !!!

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New Here ,
Mar 03, 2023 Mar 03, 2023

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I had similar problem with an epub borrowed from a library. Updating the software of my Pocketbook did not help and version 3 of ADE for my laptop's OS was not available.
Finally the solution in my case (Pocketbook PB740 = Inkpad 3) was as easy as instead of transferring the epub itsef to transfer the .acsm file. After syncing the .acsm to Pocketbook it showed up in Pocketbook as a just added book but an arrow in its cover picture. Clicking this "book" icon started the download of the actual epub.
And when the download was finished, the epub opened the way it was supposed to.
So after using hours of trying to make the transferred epub to open in Pocketbook, the solution was NOT to transfer the epub at all, but transfer the .ACSM file to Pocketbook 😄

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New Here ,
Jun 29, 2023 Jun 29, 2023

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Thank you so much for sharing your experience! I work in libraries and help people get ebooks on their devices all the time, and this was one that had me really stuck. Dragging the .ACSM file into the Digital Editions folder of the PocketBook Era fixed the issue, and I'm super grateful to you for posting this suggestion-you're a lifesaver!

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