виталийи88118276

Participant

質問

Студенческий план подписки (проблемы)

Forum|Forum|9 years ago
November 30, 2016
返信数 1.
355 ビュー

Добрый день, сегодня в 7:58 утра, я оплатил студенческую подписку Creativ cloud. Деньги были списаны, но дальше никаких действий не произошло, письма на почте нет, а в самом Adobe аккаунте указано, что я всё так же пользуюсь бесплатной версией подписки. Есть ли какие-то решения этой проблемы ?

このトピックへの返信は締め切られました。

Community Expert

Community Expert

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

виталийи88118276作成者

Participant

Thanks for the answer.

But the fact is that I have one Adobe account "Виталий Ипатов" (Vitaly Ipatov).

When I made a subscription purchase, the site has notified me that I entered under this account (Vitaliy)- Vitaly account.

So I'm sure that from my side there was no my mistake.

Then, I filled out all the necessary for this type of subscription information. And I made a payment. Payment has passed, it alerted me sms message written off with money.

After that, I went to your account on the website of Adobe, but in the graph plans and products, still including a free subscription to Creative Cloud.

- free subscription.

Emails on committed purchase, I did not come.

In the history of orders, there is no purchase.- history

The program itself, for a computer does not find a license for my account, which is not surprising, because it is not in the account.

I hope that the support will be able to help if in the near future, something changed.

Thanks again for your help.