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June 10, 2018
解決済み

为什么我的Adobe Creative Cloud进入之后界面一直转圈进不去(Why does a circle spin round and round on myAdobe Creative Cloud's interface?)

  • June 10, 2018
  • 返信数 1.
  • 6861 ビュー

我安装成功但是就是进不去,一直有一个圈圈转,我也试过重启电脑或者重启后台进程或者重新安装,都一样。而且我卸载可以成功但是它说有错误,求解决。

I can install successfully but fail to get in.The circle spins all the time until it says "you can choose either restart or repair" but the "repair" doesn't work.And I've tried restarting my computer or restarting the background processing or reinstalling,however ,all of them are useless.Additionally,it's OK to unstall Adobe Creative Cloud but it says there are some errors.(don't know what errors are).CAN someone help me ,thank you!

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解決に役立った回答 kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

返信数 1

kglad
Community Expert
kgladCommunity Expert解決!
Community Expert
June 10, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials