Acrobat 2020 Student/Teacher activation/installation problem

Question

I recently bought Acrobat 2020 Student and Teacher edition. I went through the verification without any issue and the product appeared in my Account->Products. I downloaded the product from the link in that same webpage. When installing it, I introduce my email and password, and it seems to log in correctly, but after a few seconds loading the following undescriptive message appears:

I have tried to restart and reinstall the product but I still get the same error.

How can I solve this problem? I have searched in the support community, but I didn't find anyone with this error.

kglad · Accepted Answer

Finally I was able to solve it contacting with Adobe's client support. They needed to remote control my pc, but was faily quick. I think it was the configuration of the file: C:\Windows\System32\drivers\etc\hosts that should be empty of any adobe hosts.

for others:

if you have a non-current os, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging000

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

kglad · Answer

where's the "learn more" link lead? if not anything useful, update your os and otherwise check that your computer meets specs, Adobe Acrobat system requirements, supported platforms

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