Adobe Illustrator Cancelation

[Guest]

Hi. I need to cancel my monthly subscription to adobe illustrator since I am not going to use it anymore. I hace tried entering into my account but I do not get the option to cancel it. I have also tried contacting the customer service but I haven't had any luck either. I am in Colombia, South America and I do not know what to do or whom to contact in order to cancel my illustration subscription. Can anyone here help me? please

[Ned Murphy · Accepted solution]

Learn about cancelling your Adobe Creative Cloud plan subscription

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

If you continue to have a problem gaining access to cancel and contacting support, try finding one of the staff members responding to postings in this forum and send them a private message asking for their help.