I'm at a disadvantage because I don't speak/read Spanish. What year did you buy your computer?
"GRAPHICS: Minimum Direct 3D DDI Feature Set: 10. For Intel GPU, drivers released in 2014 or later are necessary. To find this information, launch “dxdiag” from the Runmenu and select the “Display” tab."
If your computer meets all necessary requirements and you still cannot install XD, please contact Adobe support.
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans 2. Scroll down to Contact Adobe on the same page. 3. Click the chat icon. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html
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