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dizyyny
Participant
June 9, 2017
解決済み

Already verified CC email, asking to verify again, site says its verified, and CC says it's already send

  • June 9, 2017
  • 返信数 3.
  • 856 ビュー

Hi,

I've already verified my CC email when I first got it. Now it's asking me to verify it again

When I click resend, it sats "already sent"

When I click on verify in the email it says "already verified"

When I click on check again and continue nothing happens

I've installed the latest version of CC

Currently it's utterly useless

Anyone know what is wrong?

このトピックへの返信は締め切られました。
解決に役立った回答 arij2010

Hi,

Quite the CC desktop from the settings wheel at the right corner then rename the "OOBE" folder to "OOBEold" in this location :

Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

Launch CC desktop again and test .

返信数 3

D
dizyyny作成者
Participant
June 9, 2017

Hey arij2010, thanks a lot.

That was *mostly* the correct answer. I ended up contacting support and had to go in activity monitor and force quit every adobe related operation running, then delete that file again, and it worked

arij2010
arij2010解決！
Inspiring
June 9, 2017

Hi,

Quite the CC desktop from the settings wheel at the right corner then rename the "OOBE" folder to "OOBEold" in this location :

Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

Launch CC desktop again and test .

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 9, 2017

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