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aplikacja nieoczekiwanie zakończyła pracę

Guest
Oct 24, 2022 Oct 24, 2022

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Cześć, mam pełny pakiet Adobe wersje próbną na 7 dni i za chwile bede kupowała na miesiac. Korzystam z MacBook 11 wersja 11.7 BIGSOUR z 2014 r. technidznie nadaje sie do korzystania z Adoba. Zalezy mi najbardziej na aplikacjach Photoshop, Illustrator, InDesign. Zainstalowalam Creative Cloud w ktorym sa wszystkie aplikacje jakie moge miec w ramach pakietu. Zainstalowalam wszystkie wymienilam wyzej. Zaznacze, ze Creative cloud isntaluje mi ta wersje 2023 r. 

Po zainstalowaniu kazdej alikacji, mam ją z zielonym kolkiem ze jest aktywna. Po klikaniu "otworz" aplikacja sie nie otwiera tylko wysyla mi raport problemu niezrozumialy dla mnie 

EXCEPTION: EXC_BAD_ACCESS (SIGSEGV)

EXCEPTION: KERN_INVALID _ID_ADDRESS at: 0x0000000000000000

EXCEPTION NOTE: EXC_CORPSE_NOTIFY

TERMINATION SIGNAL: SEGMENTATION FAULT: 11

TERMINATION REASON: NAMSESPACE SIGNAL, Code 0xb

TERMINATION PROCESS: exc handler (2614)

 

Takie kody wyswietlaja mi sie w tym raporcie oraz o wiele wiecej innych inforacji np opis modelu mojego laptopa oraz wersje, karte pamieci, procesof, karte graficzna, takie informacje tam sa opisane, te bledy i duzo wiecej roznych liczb. 

Co moge jeszcze dodac do opisu to, ze moj MacBook nie ma numeru seryjnego ID, numer jest "nieznany" i nie wiem czy ma to jakis zwiazek z tym, ze mi Adobe nie działa. 

Korzystam z wifi, nie z internetu na kabel. Mam miejsce pamieci na konputerze. 

 

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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those are not adobe errors. they are mac errors and indicate serious problems with your computer.

 

you should properly uninstall and clean your adobe software, repair or reinstall your os and then retry installing adobe software.

 

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

repair your os


restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

 

 

<moved from using the community >

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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I have the same problem. I think it is an Adobe problem. I also have this problem only with Adobe. The previous version works for me without any problems. I had the problem with the Cloud app recently and it went away overnight.

The 2023 versions of InDesign, Photoshop and Illustrator do not work for me (EXC_BAD_ACCESS (SIGSEGV)). Bridge 2023 runs and Xd also works.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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@98106467 

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Ida, I am sorry you are encountering so many problems opening the different Adobe applications.  I am showing that support case ADB-26542671-Y8F9 is open and pending your response.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your active support case. 

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