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Can't Install AdobeCS6 - Says License revoked - Purchased from Official Adobe Store

Community Beginner ,
Sep 29, 2022 Sep 29, 2022

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I have an old CS6 Standard license purchased in early 2015.
It's installed on a laptop on its last leg, so I wanted to move it to a newer system. 

However, when I tried installing it on the new system, it said the license was revoked. 


The customer support link it provides, says it could be due to 3rd party seller that sold a volume license. 
However from the official Adobe (India) Store. I have the invoice and the emails from Adobe for reference. 


Could anyone please help me to resolve this issue? 

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correct answers 1 Correct answer

Community Expert , Sep 29, 2022 Sep 29, 2022

Hi @SB-101,

Please contact support and show them the proofs of your purchase, it should be resolved hopefully.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If y

...

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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Hi @SB-101,

Please contact support and show them the proofs of your purchase, it should be resolved hopefully.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Sep 29, 2022 Sep 29, 2022

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Thank you @Manan Joshi .
Appreciate your reply. 
Will try it and update. 

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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@SB-101 and everyone else, adobe support is not going to restore a compromised license and they're not able to issue new ones. 

 

if you buy from a reputable vendor, report the problem to the vendor.  if you think the vendor is disreputable, report that to adobe here, https://www.adobe.com/genuine.html (see link at page bottom).

 

you can learn more here, https://helpx.adobe.com/genuine/faq.html

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Community Beginner ,
Oct 02, 2022 Oct 02, 2022

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As mentioned in my original post, I bought it from Adobe directly. 
I have the emails from Adobe with the serial number and payment invoice for reference. 

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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usually that would mean your serial number was hacked, or released by you to someone you were not authorized to release it to.

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Community Beginner ,
Oct 02, 2022 Oct 02, 2022

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As mentioned before, I bought it from Adobe directly. I have not shared it with anyone.
Since you don't have anything useful to say to a legitimate customer, there's no point in continuing this conversation. I have contacted Adobe support and will wait for their official reply. 

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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sounds good. let use know what adobe support said.

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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Contacted Adobe customer service as suggested and they resolved the issue.
Appreciate your help @Manan Joshi . 

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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@SB-101 , did they say why the license had been revoked?

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