Can`t install Creative Cloud - Error code 1

[Ole Andreas]

Hello,

I can`t install Creative Cloud after reinstalling Windows. I get error code 1, can`t install Creative Cloud.

I have tried the following:

• Redownload Create Cloud
• Restart computer
• Update Windows
• Reinstall Windows
• AdobeCreativeCloudCleanerTool (this found none Adobe programs on my computer)
• Run the installation with Admin rights

Any ideas? The only option for support was to post on the forum.

[Bani Verma]

Hi Ole%20Andreas,

Sorry that you are having trouble installing Adobe Creative Cloud desktop app on your machine, i would recommend you to try the troubleshooting steps shared in the following help document and see if that helps: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

You may also try downloading the Creative Cloud desktop app directly from here and install it: Download Creative Cloud desktop app.

Let us know if this helps.

[Ole Andreas]

Thank you for your comment,

Already tried these steps. But I tried them again and it didnt work.

[Bani Verma · Accepted solution]

Just to confirm have you tried to download the Creative Cloud desktop app from the following link as well: Download Creative Cloud desktop app.

If yes, then i would recommend you to perform a manual cleanup of Adobe Creative Cloud desktop app from your machine to do so kindly follow the troubleshooting steps given here: Creative Cloud Wont install to Windows

Let us know if this helps.

[Ole Andreas]

I followed all the steps, and thank you, that actually solved the installation problem! Very good!

But however, now I see an error I have never seen before.

In Creative Cloud many apps can`t be installed because they seem already installed. I have the option to "Open" the apps, but they have never been installed on this computer after Windows has been reinstalled. Should I open a new thread?

[Ole Andreas]

Problem solved by "uninstalling" the programs.

[Bani Verma]

Good to know that everything is up and running, enjoy your software and you're welcome .

[cable3636]

What about solving this issue on OSX ?

[Bani Verma]

Hi Cable3636,

Have you tried the steps shared in message 1 & 3  to resolve 'Error code 1' ? If not then please give it a try.

You can find the Adobe Creative Cloud cleanup steps for Mac in this forum thread: illustrator reinstalling free trial 1 day old!

Let us know if this helps.

[cable3636]

The cleanup steps worked! thanks!

[Bani Verma]

You're welcome!