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Participant
March 11, 2019
解決済み

Cancel my trial for Adobe Illustrator

  • March 11, 2019
  • 返信数 1.
  • 1470 ビュー

When I try to cancel my Adobe Illustrator free trial, it says "You’ll be able to manage your plan shortly." Help??

このトピックへの返信は締め切られました。
解決に役立った回答 twaritar3263062

Moving to Adobe Creative Cloud

Hi Peter,

Sorry to hear that you are facing issues with the cancellation.

I have checked your account details and noticed that you had signed up for the Illustrator CC subscription on 11 Mar 2019. The subscription has been cancelled now.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

返信数 1

twaritar3263062
Community Manager
Community Manager
March 11, 2019

Moving to Adobe Creative Cloud

Hi Peter,

Sorry to hear that you are facing issues with the cancellation.

I have checked your account details and noticed that you had signed up for the Illustrator CC subscription on 11 Mar 2019. The subscription has been cancelled now.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Participant
February 8, 2023

Cancel my 7 day free trial of Illustrator

 

kglad
Community Expert
Community Expert
February 8, 2023

@Marc283141467hlb 

 

no one can quit for you.  you must do that.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true