Jmarais, I am sorry, but I don't see an alternate e-mail listed. The alternate e-mail address is used as an account security feature, and I do not have access to that information.
Can you please send me a private message with the preferred e-mail address, time of day to be contacted, and the time zone you are located in? You can mouse over my name in the discussion thread to be given the option to send a private message.
If you were facing problems with your primary e-mail address that would explain how the case got closed. Reminder e-mails were sent with the case finally closing on 8/29/18. Please bookmark View Adobe Support cases so that you can interact with your support case, Jmarais. This will avoid any future support cases from being closed if we do not receive a response.
I look forward to your private message with the requested information, Jmarais.
Jmarais thank you for sending over the requested contact details. I have asked that you be contacted using the alternate e-mail address you requested.
For future viewers of this discussion I would recommend reviewing the following help documentation on steps you can take if you are not receiving e-mail updates or need to change the address associated with your membership:
Also, you can always manage your support cases on http://www.adobe.com/ using the process listed in View Adobe Support cases .
Jmarais, please feel free to update this discussion if you encounter any additional difficulties utilizing your membership.
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