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Ola5D34
Participant
September 10, 2020
解決済み

Cant conect to adobe servers after I changed my email.

  • September 10, 2020
  • 返信数 1.
  • 361 ビュー

Hello!

Since I changed my contact email on my profile I have not been able to conect to adobe servers on my desktops (one mac and one pc) but it works fine on my phone. I have tried everything I could find, Ive also been in contact with suport twice and they could not help me other that giving me links to the things Ive tried already.. They say I have to create a new account and that MIGHT fix my problem. The problem with that is I have loads of photos in CC that I have not yet backed up anywhere else that I cant download on my phone nor does it work to download them with the browser.

When i use lightroom cc i get stuck in a log in loop where it asks me to confirm the log in and when I do it just asks me again and again.. In CC it just tells me I cant connect to adobe servers. I have tried the sugested things with host files, firewall, antivirus, network, keychain, reinstalling after deleting every folder conected to adobe.. Ive done it all I belive and suport cant help me.. And the fact that this issue is on more than one of my machines and started just after i changed my email makes me belive the issue is not on my side. But I welcome all the help I can get!

このトピックへの返信は締め切られました。
解決に役立った回答 kglad

so, what exactly do you see?

 

you are unable to update apps because you cannot connect?  you are unable to sign in to your cc desktop because you cannot connect?  something else?

 

and confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html do you see both logos? 

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 10, 2020

why don't you change your email back to the original and see if you can get everything on cc backed up (though backing up to cc doesn't delete any local files so i'm not sure why you would need to do that).

O
Ola5D34作成者
Participant
September 10, 2020

I have tried to change it back, sadly it does not solve the issue. 
I was unclear in my first post, i only have my pictures saved on CC, but I did manage to download them all so that is no longer an issue. 

 

I have now had the support remote my PC and they could not figure it out.. They keep saying its an application issue even though they cant get it to run.. But i dont see how the application could break on my PC and Mac at the same time?

kglad
Community Expert
kgladCommunity Expert解決！
Community Expert
September 10, 2020

so, what exactly do you see?

 

you are unable to update apps because you cannot connect?  you are unable to sign in to your cc desktop because you cannot connect?  something else?

 

and confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html do you see both logos? 

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