CC Library is a white black panel???

Forum|Forum|6 years ago
October 11, 2019
返信数 2.
4438 ビュー

In all of my CC apps, the library panel is a blank white panel. In everything Photoshop, Illustator, After Effects, InDesign. Someone please help me.....

CC FAQ

このトピックへの返信は締め切られました。

解決に役立った回答 Mariia Novikova

Hi,

I would recommend you to reinstall you Libraries. Could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article:
Creative Cloud Libraries panel stopped working
Before trying the steps in article - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Please, let us know if this resolved the problem.

Thank you,
Mariia

M

MichaelMueller11796028

Participant

Meine Bibliothek wird nicht mehr angezeigt.

Im PS 2020 Fenster anzeigen erscheint nicht mehr Bibliothek sondern ein Fantasie kapuuter Name.

Dort steht: %DL_ LIBRARIES_PANEL_NAME
Klicke ich das an wird ein weisses leeres Feld in PS angezeigt.

In der Creativ-Cloud ist die Bibliothek vorhanden.

Was kann ich tun?

Grüsse, Michael

Mariia Novikova

Adobe Employee

Hi,

Please, find a solution in this post:
CC Library is a white black panel???

I am sending you a direct message. If you could reply before performing the steps in the post, it would be very helpful for us to investigate and fix this.

Thank you,
Mariia

jane-e

Community Expert

Mariia, if you are an employee, then you need an employee badge.

MichaelMueller-6DE1gL, if Mariia has an adobe.com address, she is staff. If it's another address, be careful as spammers like to lurk on forums. Don't ever give personal information to a spammer.

~ Jane

Mariia Novikova解決！

Adobe Employee

Hi,

I would recommend you to reinstall you Libraries. Could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article:
Creative Cloud Libraries panel stopped working
Before trying the steps in article - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Please, let us know if this resolved the problem.

Thank you,
Mariia