Participant

Answered

Creative Cloud app stuck at "Updating Creative Cloud"

Forum|Forum|8 years ago
August 4, 2017
20 replies
59681 views

The app is stuck at "Updating Creative Cloud, please wait"

I've done all 5 steps at this link:

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

What should I try next?

thanks

Ken

This topic has been closed for replies.

Correct answer Govardhan.V

Follow below steps :

Step 1)

Click on the below link and download & run Adobe Cleaner tool :

Remove Adobe Creative Cloud app

.

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 2)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 3)

Trash Adobe Creative Cloud folder from Applications as well.

Step 4)

1) Right click on Finder icon and select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 5)

1) Right click on Finder icon and select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 6)

Click on the below link and download & run Adobe Cleaner tool :

Remove Adobe Creative Cloud app

.

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 7 )

1)Please click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

3)Then click on Advanced button and click Proxies Tab.

4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

5)Then click on Apply Now button.

Step 8)

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

O

ON VIBE

Participant

I had this issue last week and it turned out my ExpressVPN and Intego Netbarrier were preventing the updates from the Adobe server. Switched them off and I updated successfully then switched back on. Funny though that this hadn't been an issue previously until Adobe added profiles to the logins in August.

cookyconsp

Participant

THANK YOU!!!!!! It worked perfectly

N

N0mo

Participant

i had a error like this and i used task manager to force close it and reopened it and then it worked.

J

jialingz40986300

Participant

I had problem of error 81, because it's keep telling me Another adobe installer is running, the solution I see from trobleshoot page is "Close all adobe processes, rename PDApp folder." but it's not working. I found that it is just adobe creative cloud is stuck in updating, and I follow this it works. Thanks~

S

smckissick1

Participant

Worked perfectly! Thank you!!!!!

A

Alexander Rudigier

Participant

Still working 2019 with OS Catalina. Thanks so much!

M

mgcloghesy

Participant

I was hesitant to try that long series of steps but I was at my wits' end. It worked! I can't thank you enough. I am so grateful for the solution!

T

Tom Fewchuk

Inspiring

Had this issue, tried everything on the internet but nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!

CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#ProblemsinstallingTryalternativedownloadlinks

All programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

DaveShafer

Participant

I was able to download my creative cloud apps from this link, but unfortunately none of them were the current version, and I still cannot download updates through the creative cloud desktop app because I have a slow internet connection and adobe servers time me out. I proved this by trying do do updates on my laptop at home (times out). Then going to Starbucks and had no problem there with their faster internet. Unfortunately, my desktop computer is my primary computer for photography work and it is not practical to haul my computer to Starbucks. I still can't upgrade my desktop computer