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hannahd49623883
Participant
February 28, 2019
解決済み

Downgraded from Mojave to High Sierra, Now I Can't Reinstall Photoshop CC

  • February 28, 2019
  • 返信数 2.
  • 599 ビュー

Basically I upgraded to Mac Mojave, then quickly realized my sketch tablet wasn't working with it. So I downgraded from Mojave back to High Sierra, but when I opened Creative Cloud to reinstall Photoshop CC, my plan was gone?

I bought a single app plan for Photoshop and paid $239.88 for it. The transaction went through on Feb 4, and I had been using it all month.

I figured my Adobe Account would remember that I had the plan and I'd just be able to reinstall it, but apparently that wasn't the case.

I really don't want to spend another $200+ on something I already paid for.

I've never done this before so this is all new to me. I'd really really appreciate some help!

このトピックへの返信は締め切られました。
解決に役立った回答 John T Smith

The single program subscription costs more than the special Photography subscription, so you may want to contact support to have your plan changed

Any time you make an operating downgrade, you will likely need to do a new install

First, Use the Creative Cloud Cleaner Tool to solve installation problems to start clean

Then start over

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

返信数 2

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Test Screen Name
Legend
February 28, 2019

Tip: NEVER try to solve a Creative Cloud problem by just "buying it again". You don't buy it, you subscribe. What you'd end up with is two subscriptions, both auto renewing, paying twice over forever! So, always start by checking your account to see if the subscriptions are active, or if there's a problem you need to solve (like credit card expiring).

John T Smith
Community Expert
John T SmithCommunity Expert解決！
Community Expert
February 28, 2019

The single program subscription costs more than the special Photography subscription, so you may want to contact support to have your plan changed

Any time you make an operating downgrade, you will likely need to do a new install

First, Use the Creative Cloud Cleaner Tool to solve installation problems to start clean

Then start over

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

    H
    hannahd49623883作成者
    Participant
    February 28, 2019

    Thank you so much!!

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