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antonellaa87642179
Participant
November 24, 2015
解決済み

Error: "Evented I/O for V8 JavaScript has stopped working"

  • November 24, 2015
  • 返信数 34.
  • 39426 ビュー

Has anyone had this issue? Does anyone know what is causing the error?

このトピックへの返信は締め切られました。
解決に役立った回答 peterk26211024

This has been going on for the past couple days now.  There are a number of forums posts about this with no fix from Adobe yet.

Re: Indesign: evented I/O for v8 javascript has stopped working

I've seen this when indesign or photoshop is open and problem started when updating the Adobe Creative Cloud app.  This is affecting hundreds of users spread across multiple companies I manage.

I've managed to stop the error by doing the following

renamed node.exe to node.bak in the following locations:

C:\Program Files\Adobe\Adobe Photoshop CC 2015\
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\libs\
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\

Waiting for appropriate fix from Adobe as this is a wide-spread issue.

返信数 34

Drt_Harrie
Participating Frequently
November 27, 2015

Could you try removing the Creative Cloud Desktop app, and reinstall.

I have seen some feedback that people received the update  3.4.1.181

Participant
November 27, 2015

I have the same problem while using Premiere Pro. Most annoying since I can't work.

Participant
November 27, 2015

The option to suspend node.exe works but you need to start Indesign first. Undernead CCLibrary.exe you have node.exe

Im my case i had 2 node.exe, one that always there when photoshop/indesign/illustrator is not on.

And when 1 or more of these are open there will be another node.exe, you need to suspend that also so that popup will not come and go constanly.

Hopfully the patch fix will come soon so the librabry also start working again.

Participant
November 27, 2015

Hi All

For some strange reason, I have 6x Node.exe Applications on my system in various locations within Adobe.

Surely, this cannot be correct?

Any advice for a compete Tech Idiot?

Drt_Harrie
Participating Frequently
November 27, 2015

Well that amount is indeed not correct, that is double of expected.

Could it be that you have older version running on the system, or maybe a previous corrupted installation?

oscarn38384209
Participant
November 27, 2015

Where can the fix be found?

Drt_Harrie
Participating Frequently
November 27, 2015

When you Contact Customer support (over Phone or Chat) then they should be able to run the Patch on your system to resolve the issue.

As Patch isn't released yet, it might help for getting the patch also pushed live.

Hope this helps

Participant
November 27, 2015

I would like to also state the same that we are awaiting the fix with bated breath as this issue is of considerable momentum.

It will taking place soon.

Regards

Rajashree


If Adobe already has a patch, they should at least help out everyone in this thread if, for whatever reason, they need to postpone a widespread update to everyone.

Is a roll-back to the previous CC app possible if this won't get fixed over the weekend?

cindyd1645190
Participant
November 26, 2015

Hello,

I have the same problem !

Adobe Employee
November 25, 2015

Hi everybody. Adobe's engineering teams have been investigating this issue. We think we know what the problem is, and we are working on a solution. We hope to release a fix very soon. Thanks for your patience.

Regards,

Mark Shepherd

Creative Cloud Libraries Engineering

Drt_Harrie
Participating Frequently
November 26, 2015

Thanks for the info Mark!

Participant
November 25, 2015

Same issue here. Comes up with Indesign and Photoshop.

maria_tzumpi
Participant
November 25, 2015

I'm having the same issue with Adobe CC. When I start Photoshop, it pops up every 10 seconds. Very annoying!

Participant
November 25, 2015

I have posted this over in another thread https://forums.adobe.com/thread/1326489

People tend to navigate to that suggested answer of suspending the node.exe to alleviate the constant error pop ups. However doing so stops the user from using Libraries.

My response to that thread was to update node.exe and add an exception to the firewall (See below).

Here are the steps I used to fix this issue for my users

  1. Download node.exe from the nodejs.org website (32-bit | 64-bit) Tested successfully with the 32-bit
  2. Backup the old node.exe by renaming it to something like node.exe.old, just in case. For me it was located under (C:\Program files\Adobe\Adobe Creative Cloud\CCLibrary\libs)
  3. Copy over the downloaded node.exe to the same folder (See Step 2)
  4. Add the exe to the windows firewall (Start Menu - Search "Allow a program through windows firewall")
  5. Click on "Allow another program..."
  6. Click "Browse..." and then navigate to the path in Step 2. Select node.exe and click "Open"
  7. Click "Add" to add the program to the Allowed programs list.
  8. Make sure all required boxes are selected. For me I just needed to make sure Domain was selected.
  9. Open your Adobe product to verify the error popup no longer appears.

This worked on all of my Creative Cloud machines here in my office.

Hope this helps others besides the users in my office.

Cheers

Participant
November 25, 2015

We are several colleagues with the same problem as of this morning - tried "Evented I/O for V8 JavaScript has stopped working" but it did not work for us! Now we have started working in InDesign CS6 instead - I hope the problem will be fixed soon!!!

Participant
November 25, 2015

pls fix this soon, i have deadlines!