Copy link to clipboard
Copied
Hi,
I'm trying to install CS6 Master Collection on my Macbook Pro running Snow Leopard (10.6.8) and I keep getting the error message, "Installation Failed. your installation encountered errors. Installer failed to initialize. This could be due to a missing file."
I have tried and failed to install it about 10 times now.
I have also used the Adobe Creative Suite Cleaner Tool and it says "There is no session to delete".
I have looked in the PDApp.log and the only "error" messages I can find are the following:
[ERROR] Deployment.ApplyPayloadPolicies No Payloads found by name : Adobe Prelude CS6 and family DVA
[INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_INSTALL_FAILURE
[INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's
Does anyone know why this is happening and what I can do to rectify this?
Thank you!
Copy link to clipboard
Copied
I've moved your question to the appropriate forum.
Copy link to clipboard
Copied
So.... WHERE did you move it to???? Links help when we're trying to troubleshoot a problem.