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Installation Failed, Installer failed to initialize (Mac)

New Here ,
Nov 26, 2012 Nov 26, 2012

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Hi,

I'm trying to install CS6 Master Collection on my Macbook Pro running Snow Leopard (10.6.8) and I keep getting the error message, "Installation Failed. your installation encountered errors. Installer failed to initialize. This could be due to a missing file."

Installation MSG.jpg

I have tried and failed to install it about 10 times now.

I have also used the Adobe Creative Suite Cleaner Tool and it says "There is no session to delete".

I have looked in the PDApp.log and the only "error" messages I can find are the following:

[ERROR] Deployment.ApplyPayloadPolicies No Payloads found by name : Adobe Prelude CS6 and family DVA

[INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_INSTALL_FAILURE

[INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's

Does anyone know why this is happening and what I can do to rectify this?

Thank you!

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Community Expert ,
Nov 26, 2012 Nov 26, 2012

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I've moved your question to the appropriate forum.

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Guest
Dec 21, 2012 Dec 21, 2012

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So.... WHERE did you move it to????  Links help when we're trying to troubleshoot a problem.

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