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Participating Frequently
October 9, 2018
質問

Installing Dreamweaver CS4 to new computer, but the serial number is not accepted

  • October 9, 2018
  • 返信数 2.
  • 4383 ビュー

I have searched the FAQ on this site, but can’t find anything that helps. So here’s my case:

Some years ago I had purchased Dreamweaver CS4 and installed it on my Mac. Now I got a new MacBook Pro and would like to install DWCS4 there. This turns out to be a major problem. I’ve already been through a lengthy chat with an Adobe representative that didn’t resolve the issue. She told me I should ask in the forum. So here’s the jist of my problem:

I can’t install DWCS4 from the CD I have, because it claims that the serial code, printed on the box, is incorrect. I don’t understand how that’s possible.

The chat person then sent me a link to the download site for the CS4 software that should work for me:

     https://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

I was able to download DWCS4, but when trying to install it, my serial number again did not work.

That’s the same trouble I had when trying to install it from the CD I have: the serial number

which worked when I installed it on my old Mac is now not recognized.

The chat representative tells me I should go to the licensing website:

     licensing2.adobe.com

But no matter what I do, that site always complains “Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.” But I have an Adobe ID and I can log in to my Adobe account just fine. Why does this site suddenly not like me? (I removed the history from the web browser, didn’t help.)

My license key is not registered with my account, either because I forgot back then, or because I don’t remember my account details. But I told the chat representative, and she tells me that she associated the license with my account. But it doesn’t show up in my account. And when I alternatively try to register it with my account, the system says that the number is already in use. (Of course, by me!)

So here we are: I have the product and the license number, but I can’t install it, because the system doesn’t recognize the number. But I also can’t go to the licensing site, because that site doesn’t even let me in. I don’t know what I’m doing wrong. Something seems messed up. I really would like to continue working on the webpages I have developed, but getting the new computer seems to cause a major hurdle here. What do I do?

    このトピックへの返信は締め切られました。

    返信数 2

    Nancy OShea
    Community Expert
    Community Expert
    October 9, 2018

    I can confirm that the licensing web site (Adobe LWS) does not recognize me either.  Hitting the LOG IN link does nothing. 

    Adobe Worldwide Licensing -

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    October 9, 2018

    Which operating system do you have?

    Did you deactivate your last CS4 installation?

    Nancy O'Shea— Product User & Community Expert
    markusdeserno作成者
    Participating Frequently
    October 10, 2018

    I'm running MacOS X, High Sierra, version 10.13.6.

    I've tried to connect to the site via both Chrome (Version 69.0.3497.100) and Safari (Version 12.0 (13606.2.11)). I've wiped the history of the past day clean, but it matters not. I am "pleased" to learn that I'm not the only one with troubles on the licensing website, though. Something seems to be off there.

    I have admittedly not yet deactivated Dreamweaver on my old MacBook, but this is a matter of worry and necessity. I absolutely need to update my webpages on a regular basis, and before I know for sure that I can do this on my new MacBook, I am too scared to deactivate it on my old one. I'm more than happy to wipe it off there after it runs on the new one, because, why would I work on an old MacBook if I don't have to. But until the new version runs, the old one is my lifeline...

    Nancy OShea
    Community Expert
    Community Expert
    October 10, 2018

    See this link.

    Installing Creative Suite on macOS 10.12 (Sierra)

    CS4 is not certified to run on Sierra or High Sierra.  It might just be a case of old software is not a good fit with newer operating systems.   You can try it, but I cannot guarantee you'll succeed in running CS4 on your new Mac.  Too much has changed in 10 years.  Another option is to run an older Mac OS on a virtual machine.

    Meanwhile, you can download a free 7 day trial of the latest DW CC 2018 which is Sierra compatible to update your site. 

    Free Dreamweaver | Download Adobe Dreamweaver CC full version

    Nancy O'Shea— Product User & Community Expert