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almar1940
Participant
May 23, 2013
解決済み

Keep getting message that the product I am trying to load is not an Adobe Genuine Product

  • May 23, 2013
  • 返信数 3.
  • 1929 ビュー

I keep getting a message that says Installation failed.  The product you are trying to load is not a Adobe Genuine Product and appears to be counterfeit!!!??  What do I do next?  The products were purchased from Adobe

    このトピックへの返信は締め切られました。
    解決に役立った回答 Romsinha-9KMEUt

    I am trying to install CS6 on my new computer.  I used the download from the My Adobe site.


    Please update Adobe Application Manager from the mentioned link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    返信数 3

    R
    Robert Jaquess
    Inspiring
    May 24, 2013

    John;

    Do I have to access the CS6 upgrade via the Cloud. I didn't think the Cloud would be in effect until the middle of next month. I don't want to suscribe to the cloud and thought by purc

    hasing the upgrade now I could avoid the Cloud.

    Please advise.

    Bob Jaquess

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    May 24, 2013

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    May 23, 2013

    See http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    May 23, 2013

    This error can also occur if the download of the installation files is corrupted.  Almar1940 which Adobe software or service are you trying to download and install?

    A
    almar1940作成者
    Participant
    May 24, 2013

    I am trying to install CS6 on my new computer.  I used the download from the My Adobe site.

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