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heyysusana
heyysusana
Participant
January 22, 2019
解決済み

Lightroom CC says I need to update Windows 10 to install, but I already have the latest version of Windows 10 installed.

  • January 22, 2019
  • 返信数 3.
  • 5074 ビュー

I'm trying to install the trial version of Lightroom CC. I was able to install Lightroom Classic just fine, but I need the CC version because it has a compatible IOS app and Classic doesn't (as far as I know).

Anyway, in the Apps section in the Creative Cloud it says "not compatible" and when I click it insists I don't have a newer version of Windows 10 installed even though I clearly do. I have 1809 which is obviously later than 1703. Can anyone help me or explain what's happening? I have signed out and signed back in. I have updated Windows. And I have uninstalled the Cloud and reinstalled it. Nothing seems to help. Any help would be appreciated, thanks.

このトピックへの返信は締め切られました。
解決に役立った回答 heyysusana

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html


I just wanted to let you know that I did contact them and was given an alternative way to download Lightroom CC. It's working now. Thanks for the tip!

返信数 3

T
Terry Tracey
Participant
October 11, 2021

heyysusana it would have been nice if you could have posted how you solved the problem for others to see

 

    C
    cheiftonproductions
    Participant
    February 7, 2019

    I'm having the same problem and I'm struggling to contact them

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2019

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 22, 2019

    restart your computer and retry updating.

    heyysusana
    heyysusana作成者
    Participant
    January 23, 2019

    I did. Several times. I spent the later half of yesterday doing just that. No change.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 23, 2019

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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