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AnnieDawks
AnnieDawks
Participant
January 22, 2019
質問

Lost email account - can’t sign in

  • January 22, 2019
  • 返信数 4.
  • 787 ビュー

So I purchased a Student subscription (just photoshop) whilst a student at college. I’m now in university and I realise now that the student email address I had has now been deleted by my old college. I also don’t know what my password is (having not had to sign in to adobe creative cloud for a good while) and I can‘t recover it due to my email account being deleted. I do have another adobe account that I use for a subscription to cloud storage using the same payment details - is it possible to merge the accounts or at the very least change the account details for my photoshop subscription?

このトピックへの返信は締め切られました。

返信数 4

U
Username5CFE
Participant
November 2, 2020

Im having a very similar problem, my high school switched to different email addresses and deleted the old ones, is there any way I can get my accounts details updated?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 2, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

B
B4RC0D3
Participant
November 2, 2020

Always look before you post.... I got this fixed. I also realized too late about the post... thanks anyways!

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 22, 2019

    AnnieDawks  wrote

    So I purchased a Student subscription (just photoshop) whilst a student at college. I’m now in university and I realise now that the student email address I had has now been deleted by my old college.

    Hi Annie,

    Also, if you had just the Photography plan, there is no student version, although it is an annual plan. If you are still a student at the University, you can subscribe to all of Creative Cloud at student pricing.

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    January 22, 2019

    Hi there,

    Apologies for the poor experience.


    Please PM me your old and new email address and I will update them in your records.

    ^Ani

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    January 22, 2019

    This is a public forum, not the link to Adobe support.

    Sorry, but we can't help with that specific problem.

    Please click the link below to contact Adobe staff to help


    https://helpx.adobe.com/contact/support.html

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