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pierangelim52088655
pierangelim52088655
Participant
July 13, 2015
解決済み

my credit card is being charge but I only have the free trial, how do I contact someone to cancel this monthly payments ????

  • July 13, 2015
  • 返信数 2.
  • 889 ビュー

Just check My credit card balance and I have been paying for creative cloud for two months, which I have no idea how it happend, I go into my account and it tells me that I have the free membership so I can't find the payment to cancel my subscription. I really can't find a way to cancel this service that I don't even have. How do I solve this!!!??

      このトピックへの返信は締め切られました。
      解決に役立った回答 kglad

      confirm that your account is current (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

      then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

      返信数 2

      K
      Khumo26292862rzw0
      Participant
      September 26, 2022

      Did you get back your money?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 26, 2022

      because this thread is 7 years old, it's possible but unlikely that you'll get a response from the original poster.

       

      but despite the age of this thread, the solution is still basically the same, https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

      K
      Khumo26292862rzw0
      Participant
      September 26, 2022

      only scammers will contact you - beware!

       

      using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

      p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.p.s. you can also use twitter to tweet @AdobeCare.


      OK. I will get my money back right? The money was taken yesterday, and I canceled all free trials. But, also no confirmation of money being taken nor reminders of cancellations, nothing was sent bt Adobe? Especially when I opted for you guys to send me emails.

      kglad
      Community Expert
      kgladCommunity Expert解決！
      Community Expert
      July 13, 2015

      confirm that your account is current (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

      then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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