Trying to download Photoshop Elements 14 and Premier Elements 14. Get message unable to open setup file. Any suggestions??

Forum|Forum|10 years ago
October 29, 2015
返信数 2.
636 ビュー

I've tried doing the download with Chrome, IE 11, and Firefox.

Tried disabling firewall and anti-virus.

Tried using Windows 7 and Windows 10.

Still get the same message.

このトピックへの返信は締め切られました。

解決に役立った回答 ManofGoal

Hi ManofGoal,

By criteria do you mean the system requirements? They have changed, but it sounds like your setup is probably fine, given that you're able to run Windows 10. Here is the list of system requirements if you're interested: System requirements | Adobe Premiere Elements.

If you are getting a network error, you may want to try following the steps here: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications. It could be an issue with your permissions or host files.

Finally, you might try downloading via the direct links provided here: Adobe Photoshop Elements 14 Direct Download Links, Premiere too | ProDesignTools‌. Be sure to follow the Very Important Instructions before beginning a download.

Best,

Del

I had tried the direct links.

Version 13 and 14 would not download the full file.

Version 12 downloaded the full file, but is not the version I purchased.

Had a chat session with Adobe Support and they "tried everything they could" and stated that the issue needed to be escalated to their manager.

Since I had to get some pictures edited for a project, I just requested a credit for the order and purchased the software on disk.

The disk version installed without a hitch and works fine.

Govardhan.V

Participating Frequently

Did you tried downloading setup file from below link ?

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

If possible post a screenshot of error .

ManofGoal作成者

Participant

Tried that link. Same result.

The download file is supposed to be around 1.4 GB in size, but the download file I get is only 1.3 MB.

I get a generic "network error" that doesn't lead me anywhere.

I tried downloading the troubleshooter for the exit codes, but the link leads to a page not found.

I've tried turning off the firewalls on the pc and the router, turning off anti-virus software, using Windows 7 and 10, and different browsers (and all combinations).

Also tried running with administrator privileges.

The message that pops up running the downloaded file is:

"Unable to open the setup file. The downloaded files may be corrupted.

Please try downloading the %Adobe Product% again."

This is the only application that seems to be having a problem connecting to the internet.

Del Z

Participating Frequently

As a side note, I tried downloading different trial versions of Photoshop Elements.

When I tried to download Version 14, I get a file that is only 1.4 MB instead of 1.4 GB.

When I tried to download Version 13, again I get a smaller file than expected (1.4 MB instead of 1.3 GB).

When i tried Version 12, I get the correct file size.

Has the criteria changed for the more current versions??

Thanks for any suggestions.

Hi ManofGoal,

By criteria do you mean the system requirements? They have changed, but it sounds like your setup is probably fine, given that you're able to run Windows 10. Here is the list of system requirements if you're interested: System requirements | Adobe Premiere Elements.

If you are getting a network error, you may want to try following the steps here: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications. It could be an issue with your permissions or host files.

Finally, you might try downloading via the direct links provided here: Adobe Photoshop Elements 14 Direct Download Links, Premiere too | ProDesignTools‌. Be sure to follow the Very Important Instructions before beginning a download.

Best,

Del