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orestk39964871
Participant
April 9, 2017
解決済み

What happens after end of free trial period and I do not want to purchase? Am referring to Elements 15 and Premiere 15.

  • April 9, 2017
  • 返信数 3.
  • 39366 ビュー

I am on a free trial with Elements 15 and Premiere 15.  What happens at end of free trial if I decide not to purchase?  Are products uninstalled?  It would seem so.  But let us say that in the meanwhile I have  PURCHASED the 2 products and have installed them.  Would they now be uninstalled with the free trial products?

    このトピックへの返信は締め切られました。
    解決に役立った回答 kglad

    they only are uninstalled, if you explicitly uninstall them.  but you will no longer be able to open (and use the programs) after the trial period expires unless you license them.  you can keep and use anything you created or edited with the programs.

    if you license them, they are not uninstalled.  the trial period that limits the period during which the programs can be used is removed when you license them.

    so, the programs are not changed, or uninstalled and then reinstalled.  you simply open the programs and click help>license or sign up.  or when they start, they'll give you the option to license.

    返信数 3

    Nancy OShea
    Community Expert
    Community Expert
    April 9, 2017

    orestk39964871  wrote

    I am on a free trial with Elements 15 and Premiere 15.  What happens at end of free trial if I decide not to purchase?  Are products uninstalled?

    No. They remain on your computer until you uninstall them. But you cannot open an expired trial version.

    Nancy

    Nancy O'Shea— Product User & Community Expert
    Participant
    December 31, 2020

    hi i just got the free trial but i dont want to pay for it after that so i want to cancel it, will i still keep my free trail if i cancel it before my week is up.

    Nancy OShea
    Community Expert
    Community Expert
    December 31, 2020

    Hi @Imogen5E76,

    No.  The trial stops working immediately after you cancel.

     

    On the 8th day of service, your free trial converts to a paid plan. But you may cancel within 14 days and receive a full refund.  After 14 days you must pay an early termination fee  which is 50% of your remaining 12 month contract.


    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    April 9, 2017

    As far as I know, programs do not automatically uninstall themselves... they just stop working

    When you buy you activate the installed trials with the serial number

    Activate and deactivate Adobe products

    kglad
    Community Expert
    kgladCommunity Expert解決!
    Community Expert
    April 9, 2017

    they only are uninstalled, if you explicitly uninstall them.  but you will no longer be able to open (and use the programs) after the trial period expires unless you license them.  you can keep and use anything you created or edited with the programs.

    if you license them, they are not uninstalled.  the trial period that limits the period during which the programs can be used is removed when you license them.

    so, the programs are not changed, or uninstalled and then reinstalled.  you simply open the programs and click help>license or sign up.  or when they start, they'll give you the option to license.